Senior Manager, Claims Management (Investigation & Liability)

Senior Manager, Claims Management (Investigation & Liability) Department: Safety, Security & Insurance Team: Safety, Security & Insurance Location: Chicago, United States Type: Full-Time Uber is looking for a pivotal leader to shape and optimize the future of our claims strategy with a specific focus on the **Investigation & Liability** portfolio. We are seeking a visionary who can look at how insurance claims have traditionally been investigated and ask, "How can we do this differently?" by leveraging Uber’s unique advantages as a connected platform and technology company. ### **About the Role** As the **Senior Manager, Claims Management**, you will be a key leader on our claims team, reporting directly to the **Director, Claims Management**. You will lead the **Investigation & Liability** portfolio as an individual contributor, guiding the strategy while collaborating with stakeholders across the claims organization to execute. We remove barriers to decision-making, encouraging a "Go Get It" spirit where you can leverage technology and AI tools to solve complex problems. This role is for a claims expert and leader who can go deep into **comparative negligence** and **investigative methodology** on automobile injury claims, identifying tools and solutions to ensure accurate liability evaluation, thorough fact-finding, and effective resolution by our carrier and TPA partners. This role is targeted for Phoenix, AZ, or Chicago, IL, with relocation available. We operate on a hybrid working model of three days a week in the office. Uber provides a great in-office experience, including free snacks and meals, to support your work and collaboration. ### **What You'll Do** - ### **Lead Portfolio Strategy & Vision:** Guide the Investigation & Liability domain to maximize impact in lowering severity. You will build, lead and execute the blueprint for how Uber leverages process, technology and partners to achieve optimal outcomes - **Optimize Decision-Making:** Identify when to make fast, easy liability decisions when fact patterns are clear and supported. You will ensure we don't let perfect information get in the way of actionable results, while knowi