Lead, Investigations and Compliance

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. In order to protect StubHub’s customers, employees, and marketplace at global scale, StubHub is seeking a Senior Manager, Investigations and Compliance to own the company’s most critical risk, safety, and regulatory moments. This role is a senior, highly trusted operator who leads complex criminal investigations, internal misconduct matters, and regulated payments compliance with a high degree of autonomy and judgment. The Senior Manager, Investigations and Compliance operates at the intersection of Legal, Trust and Safety, Payments, InfoSec, and Executive Leadership, serving as the primary escalation point when issues move beyond routine operations and require decisive action, external engagement, and calm leadership under pressure. This is an operational investigations role, not a policy or audit function, and is best suited for someone who has already navigated real-world incidents in a scaled consumer marketplace or fintech environment and knows how to balance speed, safety, and compliance without slowing the business. Location: Hybrid (3 days in office/2 days remote) – New York, NY About the Team: The Investigations and Compliance function sits alongside Legal, Trust and Safety, Payments, and InfoSec to ensure StubHub can operate safely, compliantly, and resiliently as a global marketplace. The team’s mission is to respond effectively to serious incidents, mitigate enterprise risk, and translate investigative learnings into durable controls that protect the business, employees, and fans while enabling growth. The work is highly cross-functional, externally facing, and deeply embedded in moments that matter most to the company. What You’ll Do: You will own StubHub’s most critical investigations and compliance escalations end-to-end, serving as the primary escalation point for law enforcement engagement, internal employee misconduct, insider threat activity, and safety incidents involving employees and executives. You will lead criminal investigations, manage subpoenas and search warrants in partnership with Legal, act as Custodian of Records, and represent StubHub with external law enforcement and industry partners. You will oversee operational compliance programs across AML, KYC Enhanced Due Diligence, and OFAC sanctions to meet regulatory and third-party payment requirements. You will partner cross functionally with Trust and Safety, Payments, InfoSec, and Executive Leadership to assess risk, respond decisively to incidents, and translate investigative findings into durable controls and prevention strategies that protect StubHub without introducing unnecessary friction to the business. Lead investigation and response efforts related to external legal threats, including pre-litigation matters, adversarial actors, organized fraud rings, and coordinated abuse targeting the platform, employees, or brand, in close partnership with Legal. Proactively identify and assess emerging legal and regulatory risk patterns, translating investigative insights into mitigation strategies that reduce the likelihood of litigation, enforcement action, or reputational harm. What We’re Looking For: You have led complex criminal, fraud, and misconduct investigations in a consumer technology, marketplace, or fintech environment, operating with confidence in high ambiguity and high stakes situations. You have served as a primary point of contact for law enforcement and regulators, managing subpoenas, search warrants, ... (truncated, view full listing at source)