Workplace Site Lead - Salt Lake City

Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. The Workplace Team strives to give every Atlassian an exceptional hospitality-led, event-driven, continuously improving office experience every day that connects us to each other and helps us get things done. This role is office-based and you will need to be located in Salt Lake City, Utah. You will report to the Head of Office Hospitality. As the ideal Workplace Experience Site lead, your first priority is to own the office experience every day that connects us to each other and helps us get things done. You excel as a communicator and influencer, boasting a proven track record of driving change that prioritizes the customer experience. You drive continuous improvement using data and customer sentiment. You are confident engaging with the customer and enjoy representing the broader workplace team. You can pinpoint when customer journeys are suboptimal and can effectively drive solutions from inception to implementation. You have a multiplier effect. You use your influence to help team mates and vendor partners to solve problems that drive improvement outcomes that are aligned to our customer promise and business priorities. You recognize the importance of the physical workplace and its impact on employee engagement and productivity. About you: You thrive on the success of the entire team, as well as the individual team members You enjoy driving new solutions to outcomes for your customers You love being the “face” of initiatives as well as representing the voice of the customer You value relationships, both internal and external You are comfortable operating with ambiguity in a demanding and fast-paced environment You are most at home using a show-not-tell approach to transformation In this role, you will own: Continuous Improvement : Develop proposals and lead projects to deliver customer promises and business priorities. In-Office Experience : Act as a point of escalation for any issues in your office Act as Budget Custodian : Manage budget for food & drink. Drive Office Value : Create action plans to meet business targets for cost, occupancy, and connection. Accelerate Atlassian Onboarding : Deliver New Hire onboarding in your geography. Improve Customer Journeys : Walk in the shoes of your customers to anticipate future needs and propose improvements. Food & Drink Program: Partner with our catering vendor to ensure a quality daily dining program for Atlassians and visitors. On your first day, we'll expect you to have: 5+ years of relevant professional experience in program and portfolio management Experience in Food & Beverage services is essential Experience turning a strategy into executable plans, and driving high visibility and complex projects An analytic rigor, drive to support decisions with data, and the ability to make data digestible to varied audiences Experience in diagnosing pain points for teams, moving their Workplace experience to good, and going the extra mile to ensure they are great It's great if you have: A well-developed network of contacts in the employee experience and customer service industries More about our team You'll be joining the Workplace team with programs that work to serve every Atlassian. As Workplace Managers, we build trusted networks, seek clarity, and serve as the drivers and the glue to ensure teams deliver on complex, cross-functional programs. As a team, we challenge each other constantly to improve our outcomes. We band together to develop and apply practices, patterns, and frameworks that deliver impact and enable and empower all teams. We're direct, focused, and demand excellence, but there's laughter in every meeting because we enjoy the work we do and ... (truncated, view full listing at source)