Clinical Operations Associate

Noom is on a mission to help people live better, longer. We’re a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We’re a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, you’ll see the impact of your work on the world. Our Clinical Operations Team The Clinical Operations team at Noom is responsible for delivering safe, scalable, and high-quality clinical care experiences across our programs. We partner cross-functionally with Clinical, Product, Engineering, CX, Vendor Management, and external pharmacy partners to build and optimize operational infrastructure that supports our growing clinical offerings — including medication management and GLP-1 programs. As our clinical programs continue to expand in complexity and scale, operational excellence is critical to ensuring seamless patient experiences, regulatory compliance, and strong vendor partnerships. About the Role As we continue to grow, we’re seeking a Clinical Operations Associate to support day-to-day clinical and pharmacy operations and contribute to ongoing process improvements and vendor coordination efforts. In this role, you will help ensure smooth execution across medication fulfillment, care coordination workflows, and clinical quality initiatives. The ideal candidate brings experience in healthcare or digital health operations, strong attention to detail, and a proactive approach to problem-solving. You are comfortable operating in a fast-paced environment, supporting cross-functional initiatives, and helping translate evolving clinical workflows into clear, scalable processes. You Will Support clinical quality oversight efforts across internal teams and external care delivery partners to help ensure adherence to clinical protocols, regulatory requirements, and organizational standards Assist in coordinating structured quality review processes, including preparing materials for vendor quality meetings, maintaining performance dashboards, and tracking corrective action plans Contribute to pharmacy and clinical operations by helping maintain efficient, compliant, and patient-centered care delivery across telehealth workflows Monitor and report on vendor and internal team performance against SLAs, quality benchmarks, and key operational metrics, escalating trends or gaps as needed Support investigation and resolution of clinical and patient escalations by gathering data, reviewing EMRs, and documenting findings Help develop and maintain SOPs, playbooks, and documentation to standardize clinical and operational processes Manage PC operations, ensuring all administrative and regulatory requirements are maintained and backend operational processes are effectively supported. Collaborate cross-functionally with Clinical, Pharmacy Operations, Customer Support, Product, and Technology teams to support care delivery improvements Assist with operational readiness for new clinical program and SKU launches, including workflow documentation and quality checks Analyze data and operational trends to generate insights that support improvements in quality, efficiency, and patient satisfaction About You If you’re interested in shaping the future of health by supporting and improving operational systems that directly impact patient care, this role may be for you! 2+ years of experience in clinical, healthcare, pharmacy, telemedicine, or digital health operations Bachelor’s degree or equivalent relevant experience Experience working with clinical service partners or vendors (preferred) Experience supporting operational improvement initiatives Familiarity with EMR/EHR systems and digital health platforms Experience using operational tools such as Jira, Zendesk, or analytics/reporting platforms (preferred) Working knowledge of medical terminology, HIPAA, and healthcare compliance requirement ... (truncated, view full listing at source)