Technical Enablement Architect

Technical Enablement Architect Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Observe is hiring a Principal Technical Enablement & Learning Architect to design and scale a modern technical learning ecosystem that supports both internal teams and customers. This role is ideal for a hands-on technical leader who enjoys building learning systems that accelerate understanding, raise technical standards, and enable consistent, high-quality outcomes—internally and externally. You’ll play a foundational role in shaping how Observe’s platform, observability best practices, and real-world operating models are taught, learned, and applied across the organization and, where appropriate, leveraged to improve customer education and self-sufficiency. WHAT YOU'LL DO: DESIGN SCALABLE TECHNICAL LEARNING JOURNEYS - Build structured, role-based learning paths for pre- and post-sales technical teams. - Define onboarding, intermediate, and advanced learning milestones with clear outcomes. - Establish mechanisms to assess and validate technical proficiency over time. BUILD HANDS-ON LEARNING EXPERIENCES - Design and maintain hands-on technical labs, demos, and learning environments. - Create practical, real-world scenarios that reflect how customers deploy and use observability platforms. - Ensure learning experiences are reliable, repeatable, and easy to consume globally. EXTEND INTERNAL LEARNING TO CUSTOMER EDUCATION - Identify internal enablement assets that can be adapted for customer-facing education, onboarding, and self-service learning. - Partner with Product, Post-Sales, and Customer Education stakeholders to reuse and evolve learning content for customer consumption where appropriate. - Help customers better understand observability concepts, best practices, and how to apply Observe effectively in real-world environments. ENABLE BEYOND THE PRODUCT - Develop learning content covering: - Observability concepts and patterns - Cloud platforms and distributed systems - Kubernetes, AWS, and modern application architectures - SRE, DevOps, and platform engineering practices - Competitive landscape and industry trends - Ensure teams and customers understand not just how Observe works, but why it fits into modern operating models. PARTNER ACROSS THE ORGANIZATION - Work closely with Sales Enablement, Product, Engineering, and Post-Sales leaders. - Ensure new product capabilities, internal processes, and GTM changes are reflected in learning programs. - Serve as a trusted technical authority on enablement and learning strategy. RAISE THE TECHNICAL BAR AT SCALE - Promote consistent technical practices and shared standards across teams. - Enable faster ramp times, stronger technical confidence, and more effective customer engagements. - Help internal teams and customers stay current as the observability space and cloud WHAT YOU BRING: - 10+ years of hands-on technical experience in cloud, distributed systems, or observability-adjacent domains. - Experience building technical enablement, training, or learning programs for technical audiences. - Strong background in cloud platforms (e.g., AWS), Kubernetes, and modern application architectures. - Proven ability to design practical, hands-on learning experiences—not just slide-based training. - Ability to translate complex technical concepts into structured, approachable learning. - Strong collaboration and communication skills across technical and non-technical teams. This role directly impacts how effectively Observe’s platform and best practices are understood and applied—by both internal teams and customers. By building a shared learning foundation, you’ll help: - Accelerate internal ramp and consistency - Improve customer understan ... (truncated, view full listing at source)