Service Desk Analyst

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE ROLE This position will support key day-to-day processes such as: technical IT support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program. WHAT YOU'LL DO Provide on-site and remote technical support for software and hardware. Handle tickets in the Jira Service Management system. Identify persistent problems and recurring failures and escalate to team leads and engineering teams. Provide support for Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint. Inventory and Asset management of all endpoint hardware. Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc. Participate in a weekly on-call rotation. Identify knowledge articles and SOPs for end users and internal IT. Assist with ongoing operational improvements and implementation projects as needed. REQUIRED QUALIFICATIONS At least 3 years of experience in a service desk technical role Excellent knowledge of PC and Apple hardware Extremely detail oriented Excellent customer service Excellent communication skills Experience with a ticketing system and managing a ticket queue Must participate in a weekly on call rotation Must be able to travel if necessary Must be eligible to obtain and maintain a U.S. TS clearance PREFERRED QUALIFICATIONS Experience with Jira Service Desk or Service-Now Experience with endpoint management tools (SCCM, Jamf, Intune, Workspace One, etc) Experience with Zoom and related video conferencing hardware Experience with Okta or other similar IAM tools Experience in a Zero trust/beyond corp environment US Salary Range $59,000 $78,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you. UK AUS Roles: We cover full cost of medical insurance premiums for you and your dependents. IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents. Additional Benefits Income Protection : Anduril covers life and disability insurance for all employees. Generous time off : Highly competitive PTO plans with a holiday hiatus in December. Caregiver Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs. Family Planning Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to suppor ... (truncated, view full listing at source)