Junior Developer Support Engineer

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. The Junior Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer in Eastern or Central time zones to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks. This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users. As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success. YOUR ROLE WILL CONSIST OF: Handling technical requests via web and email support channels. Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles. Submitting bug reports to the Engineering team for problems needing attention. Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team. Contributing to internal and external knowledge bases. Participating in internal projects to improve processes and tools. REQUIREMENTS: Ability to work Eastern or Central Standard Time Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience Experience with web development and/or REST APIs Experience in technical customer support, supporting SaaS enterprise software ideally Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python. Ability to handle and prioritize a portfolio of tickets at various stages of resolution Excellent spoken and written English skills Ability to work in an on-call rotation NICE TO HAVE: Basic familiarity with iOS Android platforms Experience supporting open-source projects their GitHub communities Experience with Shopify, Magento Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure) WE'RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment TRUST - Willingness to trust our co-workers and to take ownership CANDOR - Ability to receive and give constructive feedback CARE - Genuine care about other team members, our clients and the decisions we make in the company HUMILITY- Aptitude for learning from others, putting ego aside #LI-Remote Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is onl ... (truncated, view full listing at source)