Staff Product Designer, AI Transformation

Team & Role: Join the Experience (UX) team to build AI-powered design solutions, tackle mission-critical problems, and embed with customers to create real-world impact.  As a Staff Product Designer, AI Transformation (Forward Deployment) , who embeds directly with clients to design, customize, and deploy software, you will bridge the gap between product capability and real-world user needs through rapid prototyping. You'll define and drive experience-led strategies across ServiceNow deployments, working directly with users, forward-deployed engineers, and architects to shape transformative digital experiences that drive adoption and deployment success. During on-site visits, you'll convert complex requirements into functional UI/UX and technical workflows. This role is ideal for designers who thrive at the intersection of strategic vision and hands-on execution. Learn more about our team here:  https://www.linkedin.com/company/servicenow/life/userexperience/ . What you get to do in this role: Strategic Experience Design  Define and articulate experience-led strategies for complex ServiceNow deployments across multiple products and workflows  Partner with customer executives and stakeholders to translate business objectives into cohesive design strategies  Conduct design research, workshops, and discovery sessions to understand user needs, pain points, and opportunities  Apply design principles and frameworks that guide implementation across large-scale transformation initiatives  Contribute to thought leadership through case studies, presentations, or publications  Facilitate collaborative design sessions with cross-functional forward deployment teams including developers, product managers, and solution architects  Hands-On Vision Communication  Create high-impact artifacts including experience maps, service blueprints, journey maps, and design strategy presentations  Produce compelling visual narratives that make complex technical solutions accessible and inspiring  Rapid Prototyping & Validation  Establish rapid prototyping workflows with your team  Direct rapid prototyping initiatives that validate concepts and de-risk implementation decisions  Work hands-on with prototyping teams to create interactive demonstrations of future-state experiences  Establish efficient workflows for iterative design and validation cycles  Present prototypes to customers and synthesize feedback into actionable design refinements  Customer Partnership  Build trusted partnerships with key stakeholders across a portfolio of marquee customers, navigating complex organizational dynamics to drive alignment and consensus Translate technical constraints and opportunities into concrete, actionable design solutions that balance user needs with business and technical requirements Partner with Customer Excellence, Expert Services, and potentially Forward-Deployed Engineering teams to ensure designs are functional and production-ready Serve as the bridge between client users and internal teams, integrating real-world feedback to continuously improve core product Drive high customer satisfaction and successful deployment outcomes through strong communication and hands-on collaboration Travel up to 65% of the year for customer and on-site visits Basic Qualifications: 8+ years of product design experience with 5+ years in a customer-facing or consulting capacity Portfolio demonstrating end-to-end, user-centered design solutions, hands-on prototyping work, and strategic thinking Expert proficiency in Figma and design tooling to create high-fidelity solutions that enforce consistency, usability, and accessibility Strong facilitation and presentation skills with stakeholders at all levels, with the ability to build trust through clear and open communication Growth mindset with a trac ... (truncated, view full listing at source)