Head of Merchant Enablement

Head of Merchant Enablement Department: Operations Team: Local Operations Location: Tokyo, Japan Type: Full-Time ## **About the Role** Sitting within the Japan Uber Eats Merchant Operations team, the Head of Merchant Enablement owns the end-to-end operational life cycle for our most critical merchant partners. The Merchant Enablement pillar is a core foundation of our merchant strategy, aimed at creating the fastest and most reliable way for merchants to onboard and grow their business on Uber Eats. As a team lead, you will be the architect of "efficiency at scale." You will lead a high-output team overseeing the delicate balance between white-glove Enterprise operations and scaling of processes. This is a role for a "visionary operator"—someone who can navigate complex ENT partner demands today while building the automations that allow our operations to scale effortlessly tomorrow. ## **Your Impact in Role** - **Lead the Enablement Pillar:** Drive the strategy for Merchant Enablement, focusing on Enterprise Partner Onboarding, Enterprise Partner Operations, and SMB Sales Support. - **Optimize Enterprise Operations:** Own the complex, manual processes associated with ENT menu changes and miscellaneous requests, transforming them into streamlined, automated workflows. - **Team Leadership at Scale:** Manage and upskill a team of 20+ external contractors and 2 Full Time Employees, ensuring high performance, efficiency, and business continuity. - **Strategic Problem Solving:** Deep dive into operations data to identify bottlenecks and design scalable solutions that improve speed-to-market and issue resolution. - **AI & Automation Champion:** Proactively identify opportunities to use AI tools to automate existing manual processes - **Cross-Functional Partnership:** Represent the Merchant Ops team in a lead role in forums with Sales, Product, and Community Operations to ensure alignment on partner expectations and SLAs. - **Change Management:** Act as a thought partner for Japan leadership, driving "0-to-1" initiatives that move the needle on cost management and operational exce