Senior Solution Architect - Personalization Strategist

<h2>About the Opportunity</h2> <p>As a Personalization Solution Architect on Contentful’s Professional Services team, you will serve as both a strategic advisor and technical authority. This hybrid role goes beyond implementation; you will be working with executives and business leaders to shape personalization strategies, define success metrics, and drive measurable ROI from personalization initiatives.</p> <p>You will design and oversee sophisticated solutions leveraging Contentful Personalization and broader composable technologies, guiding customers through their digital maturity journey. By blending strategy consulting, solution design, and delivery leadership, you will ensure our customers achieve both technical adoption and long-term business impact.</p> <h2>What to expect? </h2> <h3><span style="font-size: 10pt;">Strategic Consulting</span></h3> <ul> <li>Partner with senior business and marketing stakeholders to define personalization strategies, business objectives, and KPIs.</li> <li>Conduct executive workshops and maturity assessments to help customers evolve their personalization capabilities.</li> <li>Advise on organizational change management, governance, and operating models to scale personalization globally.</li> <li>Translate strategic vision into actionable roadmaps—phasing capabilities from quick wins to enterprise-scale programs.</li> </ul> <h3><span style="font-size: 10pt;">Solution Architecture & Implementation</span></h3> <ul> <li>Architect personalization solutions that combine Contentful Personalization with data sources (CDPs, CRMs, analytics, AI models).</li> <li>Lead discovery sessions, design sessions, and proof-of-concepts, demonstrating value from segmentation, experimentation, and AI-powered personalization.</li> <li>Provide guidance on data readiness, integration patterns, and performance optimization across composable architectures.</li> <li>Enable customer teams through documentation, reference architectures, and reusable frameworks.</li> </ul> <h3><span style="font-size: 10pt;">Thought Leadership & Enablement</span></h3> <ul> <li>Act as a subject-matter expert on personalization best practices—both within Contentful and externally with customers.</li> <li>Contribute to the development of accelerators, methodologies, and playbooks that scale personalization success.</li> <li>Deliver strategic insights and feedback loops to Product and Engineering to influence the evolution of Contentful Personalization.</li> <li>Mentor internal team members and support field enablement across Sales, Customer Success, and Solution Engineering.</li> </ul> <h2>What you need to be successful?</h2> <ul> <li>Strategic consulting experience: Proven background in management consulting, customer strategy, or digital transformation in addition to solution architecture.</li> <li>Deep understanding of personalization platforms, A/B testing, and AI/ML-powered segmentation, preferably in enterprise contexts.</li> <li>Track record of engaging with C-suite and senior business leaders to drive strategic decision-making.</li> <li>Strong technical background with SaaS platforms, composable architecture, and data integrations (APIs, CDPs, analytics).</li> <li>Professional experience designing or implementing microservices-based architectures</li> <li>Hands-on proficiency with modern web technologies, such as React/Next.js, Vue, Angular, REST and GraphQL APIs, and cloud-based microservices</li> <li>Familiarity with web rendering approaches (server-side, client-side, hybrid, SSG, ISR) and ... (truncated, view full listing at source)