Inside Sales Representative – ITSM

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! The ideal candidate will be highly organized, proactive, and comfortable operating in a fast-paced environment. This role requires strong prospecting discipline, excellent communication skills, and the ability to collaborate closely with a field sales partner to build a pipeline and drive revenue growth. Responsibilities • Partner closely with the assigned Senior Account Executive to drive pipeline creation across the territory. • Identify and prospect new organizations that fit the SolarWinds ITSM ideal customer profile. • Engage SolarWinds’ existing customer base to identify accounts that have not yet adopted Service Desk and initiate conversations around ITSM opportunities. • Execute targeted outbound campaigns through phone, email, and social outreach to generate qualified meetings. • Qualify inbound and outbound leads and convert them into sales opportunities. • Research accounts to understand organizational structure, technology environment, and potential ITSM use cases. • Schedule discovery calls, product demonstrations, and meetings for the Senior Account Executive. • Maintain accurate records of prospecting activity, pipeline creation, and opportunity progression within Salesforce. • Collaborate with marketing and partner teams to support campaigns, events, and territory initiatives. • Support regional events, workshops, and field activities to help generate and qualify the pipeline. • Maintain disciplined follow-up with prospects to progress early-stage opportunities. Qualifications • 2–5 years of experience in inside sales, SDR, or business development roles within a SaaS or enterprise software environment. • Strong interest in pursuing a long-term career in enterprise sales. • Proven ability to generate pipeline through outbound prospecting and lead qualification. • Excellent communication skills, both written and verbal. • Strong organizational skills and ability to manage multiple prospects simultaneously. • Comfortable working in a fast-paced, metrics-driven sales environment. • Experience using Salesforce or similar CRM platforms. • Bachelor’s degree or equivalent experience preferred. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice