Renewal Success Specialist (Customer Success Manager)

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Are you passionate about reducing churn, driving product adoption, and delivering customer value at scale? As a Renewals Success Specialist on the Velocity team, you will play a pivotal role in safeguarding and growing our customer base by proactively identifying risk, driving meaningful platform adoption, and executing retention strategies across a scaled book of business. This role sits within the Revenue Org to ensure consistent, dedicated resourcing for Amplitude's Velocity segment. This is a blend of scaled Customer Success, lightweight project management, and light-touch technical consulting. You'll support customers paying $30k+ ARR in AMER, managing roughly 30 active customer engagements per quarter using data-driven insights, digital engagement, and 1:many programs — with 1:1 outreach where it matters most. If you're excited about combining customer strategy, technical acumen, and automation to make a measurable impact on retention, this role offers a dynamic and meaningful opportunity. What You’ll Do As a Renewal Success Specialist, you will: Become an expert in Amplitude’s products, understanding their technical nuances and best practices to guide customers to the right solutions Analyze customer health data usage patterns using Amplitude to identify churn risks and growth opportunities, and trigger automated or manual interventions Serve as First Response Advocate for at-risk customers: engage directly, advocate internally, and build documented mitigation plans aligned with the Account Owner Act as a lightweight Project Manager for Velocity implementations, particularly those delivered via partners; Attend partner kickoff meetings to align on customer goals, scope, and timelines Support the AE in running light Executive Business Reviews for accounts paying $100k+ What Makes You a Great Fit: Previous experience with Claude Salesforce is a huge plus, along with strong analytics skills Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for organizations) Highly organized with strong time management skills: you can effectively prioritize and support a high volume of customers Collaboration mindset, both internally and externally Curiosity motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value Problem-solving mentality: you approach challenges with a positive attitude and thrive in fast-moving, ambiguous environments Candidates who are tech-savvy and comfortable with using AI would thrive in this role At a minimum, you need to have: Previous experience, 3+ years in Customer Success within a B2B SaaS organization Experience managing a large customer portfolio while collaborating with multiple internal ... (truncated, view full listing at source)