Global Candidate Experience Manager

About the TeamAt OpenAI, we are dedicated to building safe artificial general intelligence (AGI) that benefits all of humanity. Achieving this mission requires hiring extraordinary talent across research, engineering, product, policy, operations, and leadership roles. The Recruiting team sits at the center of this effort, responsible for identifying, attracting, and delivering world-class candidates who align with OpenAI’s values and ambitions.The Candidate Experience team ensures that every interaction a candidate has with OpenAI—regardless of role, region, or level—reflects excellence, fairness, and humanity. This team owns global coordination, interview logistics, onsite experience, and the operational workflows that support all recruiting functions, from Executive and Research to Technical, GTM, and G&A.The Candidate Experience team supports a wide range of hiring modalities—from executive and research to high-volume technical roles—and we need someone who understands how to adapt across them. As OpenAI scales globally, this team plays a critical role in designing experiences that are both bespoke for highly specialized searches and scalable across rapidly growing teams and offices.About the RoleAs the Global Candidate Experience Manager, you will define, scale, and continuously elevate how candidates experience OpenAI. You will lead a large, geographically distributed team of Recruiting Coordinators and team leads, with responsibility for the systems, workflows, and service standards that enable smooth and exceptional hiring across the entire company.This role blends global people leadership, operational rigor, and strategic design. You’ll build an AI-first candidate experience model, support some of the most complex and confidential searches at OpenAI, and drive the infrastructure needed to support high-volume and research-level technical hiring. You will partner deeply with all Recruiting functions as well as Executive Operations, People Analytics, Internal Tools, and People Innovation Lab.The ideal candidate has led substantial coordination or recruiting operations teams, scaled programs across multiple offices or countries, and thrives in environments where bespoke workflows and scalable infrastructure must coexist.You’ll be responsible for:Leading, mentoring, and scaling a global team of Recruiting Coordinators, leads and contingent workers across multiple regions and time zones.A track record of driving outcomes—not just managing teams—with clear ownership over performance, quality, and operational results.Owning the end-to-end candidate experience across Executive, Research, Technical, GTM, and G&A hiring.Building global service standards, SLAs, operating rhythms, and training programs that ensure consistent quality across a decentralized team.Partnering closely with every Recruiting function at OpenAI to support high-impact, highly confidential, and fast-moving searches.Building global workflows and systems for complex, multi-loop, or emerging talent profiles where no existing playbook exists.Improving and operationalizing scheduling, load balancing, shadowing, interviewer readiness, and onsite experience programs.Collaborating with Internal Tools and People Innovation Lab to embed AI-first practices into every aspect of coordination and experience.Driving continuous process improvements that reduce friction, increase fairness, and scale effectively with company growth.Establishing and reporting on key metrics such as SLA performance, throughput, scheduling efficiency, load distribution, and candidate CSAT.Partnering cross-functionally with Executive Operations, People Analytics, Workplace, IT, HR Ops, and Recruiting Leadership to ensure fast, smooth execution across all hiring workflows.We’re seeking:7+ years of experience in recruiting coordination, candidate experience, or recruiting operations.5+ years managing and developing large, globally distributed coordination or operations teams.Experience supporting an ... (truncated, view full listing at source)