Account Manager

Job Title: Account Manager About the Role: • Manage and oversee assigned clients. • Collaborate with sales and support teams for new and renewing accounts. • Maintain high service levels. • Build and sustain ongoing client relationships with key personnel. • Possess strong knowledge of group benefits. • Have excellent problem resolution and negotiation skills. • Maintain professionalism and be personable. • Must be able to travel for client meetings. Responsibilities: • Coordinate and conduct implementations for new and renewing clients. • Organize strategy meetings and document collection with Business Consultant. • Market, analyze, and negotiate benefits and rates for all coverages. • Request renewals from carriers. • Conduct pre-renewal and renewal meetings (in person or via Zoom). • Negotiate renewals with carriers; quote open market when necessary. • Deliver final renewals to clients and finalize benefit selections. • Obtain applications and monitor benefit administration portals. • Ensure timely submission of documentation (at least 15 days before effective date). • Perform first bill audits and discuss open enrollment with clients. • Build relationships with key contacts to ensure high customer retention and satisfaction. • Deliver high levels of service and professionalism to all clients and employees. • Provide 24-hour response to requests; keep clients updated if resolution takes longer. • Educate employees and key contacts. • Ensure clients comply with benefits, contributions, and filings of compliance documents. • Manage COBRA administration. Skills: • Integrity and credibility. • Ability to work independently and as part of a team. • Exercise discretion in all communications. • Intermediate or higher proficiency in Microsoft Office and Adobe. • Strong written, verbal, and interpersonal communication skills. • Excellent organizational skills; able to multi-task and meet deadlines. • Knowledge of employee benefits, compliance, and payroll. • Ability to read and interpret SBC, technical procedures, insurance, and government regulations. • Effective handling of sensitive inquiries and complaints. • Analytical skills to define problems, gather data, and make conclusions. • 2-5 years of experience or equivalent combination of education, skills, or relevant training preferred. #SolvoGlobal #LI-PROMOTED #LI-Onsite