Senior Business Development Specialist - Fleet Support

Senior Business Development Specialist - Fleet Support Department: Community Operations Team: Support Operations Location: Phoenix, United States Type: Full-Time **About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity. In this role, you will be a key driver of Uber’s US&C Fleet strategy, managing a portfolio of high-value Managed Fleets that are essential to our marketplace growth and reliability. You will act as a strategic partner to Fleet Operators, moving beyond reactive support to proactively improve their performance through deep-dive KPI analysis and custom optimization plans. Your mission is to maximize fleet throughput, reduce driver churn, and assist in scaling future-bet segments. **What You Will Do** - Provide high quality support to clients - Uncover prospects’ business challenges and highlight the business’ value proposition - Communicate and engage with external stakeholders clients over various mediums (chat, email, and/or phone) - Support team with campaign and/or prioritization management - Partner with internal stakeholders to drive business recommendations, resolve, and/or escalate client concerns/outages - Upskill team members through consolidating best practices (e.g., SME,Product Strategy, and local expertise) - Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales - Identify and recommend new programs and initiatives based on business data collected to optimize sales and drive efficiency - Demonstrate strong product knowledge - Manage strategic relationships to maximize value for both Uber and our partners; as well as supporting other team members in building and managing strategic relationships. - Engage in client lead generation or prospecting - Meet sales or revenue generation goals - Sell, onboard, and manage relationships with clients that hold high revenue segments **Basic Qualifications** - At least 1 year of sa