Senior Manager, Site Reliability Engineering

ABOUT THE ROLE At Peloton, we provide a seamless experience for our members. To achieve that, our internal engines—Finance, HR, Supply Chain, and Legal—must run with the same precision as our world-class fitness content. As the Senior Manager of SRE for Internal Systems, you will lead the team responsible for the "Order-to-Cash," "Procure-to-Pay," and "Record-to-Report" lifecycles. You aren't just managing infrastructure; you are the architect of business continuity. You will lead a team of high-performing SREs to ensure our global SaaS ecosystem (NetSuite, Coupa, Workday) and underlying network infrastructure are resilient, observable, and ready to scale. YOUR DAILY IMPACT AT PELOTON Lead, mentor, and grow a team of SREs. Conduct 1:1s, define career growth paths, and foster a culture of high accountability and psychological safety Transition from reactive support to proactive engineering. Align the team’s quarterly goals with broader Finance and Supply Chain digital transformation initiatives Architect observability across complex business paths (e.g., ensuring a customer order flows from e-commerce through supply chain into the financial ledger) Partner with business owners to define and track Service Level Objectives (SLOs) and Error Budgets for critical SaaS integrations Own the Major Incident Response process for corporate systems. Ensure "War Rooms" are efficient and result in actionable improvements Lead the Root Cause Analysis (RCA) process, ensuring a culture of continuous learning and systematic "toil" reduction Oversee the reliability of API-driven connections and identity management (Okta/Azure AD) across our tech stack Champion "Infrastructure as Code" (IaC) to automate manual hand-offs between business systems using Python, Go, or Terraform YOU BRING TO PELOTON 8+ years in SRE, DevOps, or Production Engineering, with 2+ years of direct people management experience Deep understanding of Order-to-Cash or Procure-to-Pay cycles. You can translate a "database lag" into its specific impact on warehouse shipping or financial reconciliation Management of enterprise ecosystems (NetSuite, SAP, Workday, Salesforce) Solid grasp of Networking (SD-WAN, VPNs), Identity (IAM), and Endpoint Management Proficiency with Datadog, Splunk, New Relic, or Prometheus Proven ability to communicate technical risk to non-technical stakeholders (CFO, General Counsel, Head of People WHAT SUCCESS LOOKS LIKE IN 6 MONTHS You have established a predictable sprint velocity and a clear 12-month reliability roadmap for your direct reports You’ve launched an Executive Health Dashboard that provides real-time visibility into the health of Peloton's financial and logistical "nervous system" Through your team's automation efforts, you have reduced manual toil and decreased the Mean Time to Recovery (MTTR) for Tier-1 internal outages by 20% #LI-DD1 #LI-HYBRID #LI-DD1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: Medical, dental and vision insurance Generous paid time off policy Short-term and long-term disability Access to mental health services 401k, tuition reimbursement and student loan paydown plans Employee Stock Purchase Plan Fertility and adoption support and up to 18 weeks of paid parental leave Child care ... (truncated, view full listing at source)