Institutional Account Manager

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As an Institutional Account Manager, you’ll join a dynamic, collaborative team of passionate professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter expert for Coinbase’s institutional suite of products, providing world-class service and support to our most valued institutional clients. Diligent, customer focused, and with a bias towards action, you will play a crucial role in the success of the Sales, Trading and Prime organization as we help build the crypto economy. What you’ll be doing (ie. job duties): Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality As an Account Manager, you will be responsible for supporting some of Coinbase Institutional’s highest priority clients and working on initiatives to deliver an excellent client experience. You will partner with Senior Account Managers and Management to help support large and complex relationships across client segments including asset managers, banks, corporates and more. Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and use our product suite efficiently with a focus on Coinbase Prime. This role will involve you working closely with cross functional partners including Sales, Trading, Legal, Compliance and Operations to onboard clients and ensure they are supported across our full institutional product suite. You’ll provide a best in class experience for our clients through effective stakeholder management, conclusive prioritization and efficient execution across initiatives. Effectively triage, manage and prioritize incoming client requests. Handle requests through to resolution with limited support, including delegating across teams of subject matter specialists. Facilitate product demo calls, serving as subject matter specialist on product features in partnership with Sales. Distill client feedback to internal teams including Operations, Engineering and Product when surfacing feature requests and manage client expectations. Manage client related and team projects diligently and efficiently driving towards results that deliver on the client experience and efficiency. What we look for in you (ie. job requirements): 4+ years of experience in the institutional client relationship space. Exceptional verbal and written communication skills with a focus on influencing outcomes. Ability to foster ... (truncated, view full listing at source)