Senior Implementation Associate

About the Team The New Verticals Implementation Team is on the ground floor of building DoorDash’s next big business. Partnering closely with teams to establish the critical relationship between DoorDash and the Merchant. We manage onboarding, implementation, and launch for Merchants joining the platform. About the Role The Senior Implementation Associate on DoorDash’s New Verticals Implementation Team plays a key role in launching new SMB merchant partnerships. This role manages the full merchant journey—from late-stage sales through onboarding, implementation, and post-launch support—ensuring smooth setup, optimized platform presence, and operational efficiency. The position requires strong project management, cross-functional collaboration, and direct engagement with merchants. Ideal candidates have 2–3 years of experience in Implementation, Customer Success, or Account Management, along with familiarity with POS systems, Open APIs, or SFTP integrations. You’re excited about this opportunity because you will… Tackle one of e-commerce’s toughest challenges: organizing thousands of unique items with limited existing data. Own the end-to-end merchant experience through hands-on project management—from onboarding to go-live and beyond. Build strong relationships by engaging directly with merchants throughout the entire journey, from late-stage sales through post-launch success. We’re excited about you because… You bring Project Management Organizational Skills The ability to manage multiple merchant implementations simultaneously, from onboarding to post-launch, while coordinating across teams and ensuring timelines are met. You excel at Client Communication Relationship Building. Strong communication skills to guide merchants through the implementation process, set clear expectations, and provide ongoing support—building trust and ensuring a positive experience. Have a healthy dose of Technical Aptitude Problem-Solving skills Technically savvy with strong problem-solving skills—able to navigate systems, troubleshoot issues, and adapt quickly in dynamic environments Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here . See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked ... (truncated, view full listing at source)