Senior Analytics & Insights Lead

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, PagerDuty is seeking a strategic, hands-on, Senior Analytics Insights Lead to elevate our business insights, data standardization, and reporting architecture. In this role, you will work with the Executive team, primarily Go To Market leadership, and Operational Business Partners on organizational performance insights. You will ensure the E-Team has a clear picture of the key performance indicators to run their respective business units. You will leverage AI to produce insights for Executive leaders’ Monthly Business Reviews, and see through the recommended actions fueled by data. You’ll maintain and update the leading/lagging- input/output metrics for key Company Saas Metrics so your E-Team stakeholders know exactly what levers to pull in order to impact the output metric. You will design and implement reporting and KPI frameworks, uphold governance standards, and lead cross-functional projects that surface actionable business insights. You will ensure our analytics capabilities stay ahead of industry trends. Reporting to the Director of Performance Insights and Analytics within Global Business Operations, you’ll serve as a key partner to business leaders, proactively identifying gaps, connecting fragmented needs, and translating business goals into measurable KPIs. You’ll manage relationships and project priorities through influence, communicate effectively across stakeholders, and facilitate meetings that drive clear outcomes. Your deep understanding of business drivers and operational impact will help shape the organization’s short-term capabilities and long-term success.You will proactively leverage AI to enhance efficiency and quality across your work. Key Responsibilities – How You’ll Impact Our Vision: Have a strategic mindset to align business questions to overall strategy and KPIs Derive analytical insights for Go-To-Market executive stakeholders Maintain and data standardization initiatives and develop governance frameworks to ensure consistency and quality across reporting and analytics. Design robust reporting architectures and KPI frameworks that align with business goals and drive strategic decision-making. Mentor and support junior analysts, fostering a culture of learning and operational excellence. Drive cross-functional projects, surfacing strategic business insights and ensuring timely, high-quality delivery. Identify and recommend additional projects/ business insights needs based on findings from current initiatives and evolving business needs. Operate within defined procedures, documenting and managing project scope and risks throughout the project lifecycle. Balance a mix of maturity projects and stakeholder-driven initiatives, ensuring both are delivered with excellence. Maintain a deep understanding of business drivers, operational implications, and the competitive landscape to inform analytics strategy. Proactively bring in business and industry trends to keep tracking, reporting, and insights ahead of the curve. Translate organizational goals into actionable KPIs and reporting solutions, using foresight to anticipate gaps ... (truncated, view full listing at source)