Observability Success Architect

Observability Success Architect About SigNoz SigNoz is an open-source observability platform — metrics, traces, and logs in a single pane, built OpenTelemetry-native from day one. 25k+ GitHub stars, 7,000+ Slack community members, users in 30+ countries. YC-backed, fully remote. About the Role You'll be SigNoz's first dedicated post-sales technical partner for our highest-value US customers. You'll own adoption, expansion, and retention for named accounts by making customers genuinely successful with observability — not by pushing quotes. When a platform team is stuck instrumenting their Go microservices with OTel, you're the person they call. When a customer using only logs should be leveraging traces and APM across three more teams, you show them why and how. You'll build this function from scratch — the playbooks, health scoring, QBR cadence, expansion motions. Everything. What you'll do: - Own a named portfolio and drive NRR and adoption - Run technical onboarding — get customers to production-grade instrumentation fast - Conduct QBRs with economic buyers and engineering leads focused on observability maturity, not vanity usage charts - Identify expansion: new teams, new product pillars, deeper instrumentation across services - Monitor usage data to catch churn risk early and intervene proactively - Build the CS playbook that the next hires will follow - Be the customer's voice to product and engineering — translate customer reality into product priorities What you should bring: - 3-5 years in a technical post-sales role (TAM, SE, Technical CSM) at an infrastructure, DevTools, or observability company - Hands-on with observability: can explain traces vs. metrics vs. logs to a VP of Engineering AND debug a broken OTel collector config with an SRE - Experience with some of: OpenTelemetry, Kubernetes, Prometheus, Grafana, or similar - Builder mentality — you've either built a CS function from scratch or are hungry to Location - US-based, remote. Timezone alignment with US customers is non-negotiable. Some Travel to meet customers