Safety Investigations Specialist I

Safety Investigations Specialist I Department: Community Operations Team: Community Operations Location: Limerick, Ireland Type: Full-Time **About the Role** At Uber, providing outstanding support that establishes trust for riders, drivers, eaters, delivery and restaurant partners—our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the smartest, most efficient way. As a Safety Investigations Specialist, you are all about helping and supporting our users with incidents that happened on a trip. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with outstanding support and exceptional communication, ensuring that problems are resolved promptly while developing honest relationships with our community. Our safety investigations support teams are integral to ensure that “safety never sleeps” and ensure we live up to our culture value to Stand for Safety. **What You'll Do:** 1. Deliver high-quality service across multiple support platforms including phone and messaging 2. Handle sensitive issues with compassion and empathy 3. Provide support and reassurance during unforeseen incidents such as accidents 4. Be a hardworking advocate for users while answering any questions that come your way 5. Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences. 6. Lead a high volume caseload by being organized and a subject matter expert 7. Have keen eye for detail and strong sense of doing the right thing 8. Triage issues and raise them when vital 9. Be a great teammate through engagement and ownership **What You'll Need:** \-\-\-\- Basic Qualifications ---- 1. Bachelor's degree or college experience preferred 2. Customer support experience via messaging and phone and a consistent record of meeting KPIs \-\-\-\- Preferred Qualifications ---- 01. Support experience in a high-volume environment, including service industries, retail, hospitality or other suppor