Founder Associate (FinCrime & Fraud)

Founder Associate (FinCrime & Fraud) Location: London (hybrid) Dual reporting to: Founder + COO WHAT YOU’LL DO Apron is hiring a Founder Associate to own and build one of the most critical systems in the company: our FinCrime and fraud infrastructure, while we design the long-term scalable org structure. As Apron scales its payments platform, this domain sits at the heart of the business, touching product, engineering, operations and compliance. Every product launch, workflow change and scaling milestone has implications for risk management and regulatory exposure. You’ll work across Product, Engineering, Ops and Support to ensure the right outcomes ship, and you’ll help us aggressively automate the service layer using AI. This role exists to bring clear ownership and momentum to that system. You will work directly with leadership and multiple teams to design, operate and evolve Apron’s FinCrime model. This is a high-impact role for a high-potential operator who wants to work at the centre of a fast-growing fintech business. RESPONSIBILITIES - Program ownership (FinCrime & Fraud): drive clarity, priorities, and execution across the four layers: 1. UI/UX flows (e.g., RFI, routing) with Product 2. Service layer operations with Support 3. Tech layer (KYB, TM, payments GL, etc.) with Engineering 4. Ops layer (flow of funds, regulatory operations) with Ops - Run the operating cadence: metrics, weekly goals, incident reviews, decision logs, stakeholder alignment. - AI-first: map current alert handling + customer contact workflows; prototype and deploy AI-driven workflows to reduce manual ops load (tooling, agents, prompt/workflow design, QA). - Lead the service team’s evolution: partner closely with the service teams and help shape how the team works as AI-automation increases (processes, tooling, training, QA). - Analysis & investigation: conduct independent analysis, produce clear recommendations, and drive decisions quickly. WHAT SUCCESS LOOKS LIKE (FIRST 90 DAYS) - A single, visible FinCrime/Fraud “owner” operating model with clear priorities, metrics, and cross-functional commitments. - Clear definition of metrics across FinCrime/Fraud, increased visibility of metrics and reporting. - Measurable improvements in customer onboarding automation and alert resolution performance (speed, quality, % automated), with conservative risk settings maintained. - A concrete plan for the long-term org design (what belongs where; what should be automated; what roles we eventually need). WHO YOU ARE - Highly analytical, structured, and action-oriented; you can turn ambiguity into execution. - Strong program management instincts (you naturally create clarity, follow-ups, and momentum). - Comfortable working with technical teams; can collaborate closely with engineers and understand systems at a functional level. - Excited by AI automation and willing to build/iterate workflows (you don’t need prior FinCrime expertise). - Ownership mindset: you’ll push decisions through, not just coordinate. NICE TO HAVE - Exposure to fintech risk, payments ops, or fraud/FinCrime concepts (not required). - Experience building automations, internal tools, agent workflows, or operational analytics. WHY THIS ROLE - High-impact, founder-facing role at the center of Apron’s core goals. - Broad scope across Product/Eng/Ops with real ownership and fast learning curve. - Opportunity to build a modern, AI-first approach to FinCrime & Fraud.