Senior Database Support Engineer

Senior Database Support Engineer A Career with Point72’s Technology’s Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What You’ll Do As a Database Support Engineer, you’ll support various critical database platforms across Development, QA, UAT, and Production environments. You will partner closely with application teams, application support, and database engineers and operate within a global support model to ensure availability, performance, and reliability of database services. Specifically, you will: Provide operational support for enterprise database platforms in on-premises, private cloud, and public cloud environments Monitor database health, capacity, performance, and availability, respond to alerts, diagnose issues, and perform timely remediation Perform routine maintenance activities such as patching, upgrades, and housekeeping Troubleshoot database‑related incidents and collaborate on root cause analysis Work closely with application owners, support teams, and database engineers Provide guidance on database best practices and operational standards Participate in problem resolution and continuous improvement initiatives Contribute to the design, implementation, and testing of automation and self-service capabilities for database platforms Drive continuous improvement by identifying opportunities to reduce toil and increase platform efficiency Participate in a 24/7 global support model, including shift‑based coverage and handoffs What’s Required Bachelor’s degree in computer science, engineering, or a related technical field 10+ years of experience in database administration and infrastructure engineering Strong experience delivering services on multiple database technologies such as SQL Server, PostgreSQL, MongoDB, and/or Sybase Strong knowledge of cloud‑based database services including AWS Aurora, RDS DB, EC2, EBS, and/or S3. Hands-on expertise with scripting using PowerShell, Korn Shell, Python, or equivalent Strong knowledge of observability tooling and operational monitoring design Ability to troubleshoot under pressure with strong ownership and an accountability mindset Ability to work effectively across time zones and cross-functional teams Excellent communication skills with a passion for building scalable, reliable, self-service platforms Commitment to the highest ethical standards We Take Care of Our People We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefits Generous parental and family leave policies Volunteer opportunities Support for employee-led affinity groups representing women, people of color and the LGBT+ community Mental and physical wellness programs Tuition assistance A 401(k) savings program with an employer match and more About Point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic inv ... (truncated, view full listing at source)