Senior Manager, Executive Support

MongoDB is seeking a Senior Manager, Executive Support to lead and shape our Executive Support department, ensuring alignment with our most senior assistants and their executives. This role will be based out of New York City, and provide coaching and development to the Senior Executive Assistants supporting C-suite executives across the company. Your day will consist of designing scalable frameworks for communication, operations, and team development, while collaborating closely with CSuite executives, their assistants, and cross-functional teams to ensure business priorities are seamlessly executed. The right candidate will have a strategic mindset and strong relationship-building skills, able to juggle the sophisticated and elevated expectations of senior leaders while championing operational excellence. You should feel comfortable interacting with senior leadership, managing experienced assistants, prioritizing needs effectively across geographies, business units, and rapidly shifting priorities. You should be highly organized, able to build and scale frameworks, and passionate about leading teams with a focus on engagement and development. Responsibilities Iterate on and champion the Executive Support function, developing scalable frameworks that drive consistency and operational excellence globally Management of Executive Assistants to the CSuite executives: provide mentorship, and own processes to ensure growth and alignment on cross functional company priorities Act as a liaison between Senior Executives and Assistants to CSuite Leaders, building and nurturing strong relationships with executives and their assistants to enable effective communication and seamless execution of individual expectations across scheduling, traveling and key deliverables Balance and meet the high demands of C-suite leaders by thoroughly understanding their priorities, anticipating their needs, and ensuring all executive support processes are tailored to meet dynamic requirements Foster team engagement and growth across the global executive support function in partnership with another Senior Manager and the Director of the department Develop and implement processes, tools, and best practices to drive operational efficiency while enabling business priorities to be executed seamlessly across regions and business units. Ensure alignment on expectations globally Implement strategies for growth and development within the Executive Support team, including training, development initiatives, and fostering a collaborative culture levels of support Requirements Experience: 10+ years of relevant experience in executive support leadership roles, ideally supporting C-suite executives and managing global teams in a dynamic, fast-paced environment Proven ability to lead and mentor high-performing teams, with exceptional skills in motivating and developing others Ability to navigate elevated expectations and interact confidently and discreetly with senior leaders and stakeholders Exceptional interpersonal skills, with a track record of building trust and managing relationships effectively at the most senior levels of an organization Strong ability to design scalable frameworks and optimize operations to support the evolving needs of a global organization Deep understanding of operational efficiency, with experience managing and improving workflows across regions and business units Ability to communicate clearly, concisely, and effectively, both verbally and in writing, with attention to detail in sensitive matters Adept at managing multiple priorities, anticipating challenges, and implementing practical solutions quickly and efficiently Proficiency with tools such as Google Workspace, calendar management systems, video conferencing software, and presentation tools Open to working flexible hours and traveling periodically to MongoDB offices or events as needed Demonstrated understanding of managing across time zones and regions, enabling ... (truncated, view full listing at source)