Product Operations Associate

Product Operations Associate WHY CLIPBOARD EXISTS: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. ABOUT CLIPBOARD: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company https://www.ycombinator.com/topcompanies/ with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here https://www.clipboardhealth.com/careers. Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6. Overview The Product Operations Associate role sits at the intersection of Product and Operations (as the name suggests). You’ll become an expert on nearly all parts of our product and use this knowledge to help our support, product, sales, and operations teams refine their work and serve our customers better. Day-to-Day Product Operations Associates have 3 core responsibilities: - The first is making sure customers and the support team are prepared for new product releases. This involves drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination. - The second is supporting the product team by finding bugs and pitching improvements. So you’ll be auditing support tickets, calling customers, testing the app, creating small PRs for engineering review (with the help of AI), and delivering findings to Product Managers (PMs) through clear and concise writing. - And third, you’ll be flexing in wherever the business needs you. This could mean testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads. We’ll support you wherever your curiosity takes you! Your first few days will be a crash course on our product and our customers. You’ll speak directly with customers to learn about what they love and what they don’t love about Clipboard, review documents to learn how we operate and communicate, and dig into customer issues by auditing support tickets and exploring our products yourself. Who We’re Looking For We aren’t looking for a particular background for this role, but you will need to possess the qualities and skills listed below to thrive: - Curiosity. You will work with almost every part of our organization, and you will encounter processes that are not optimal, instructions that are out of date, and bugs in our products. It’s part of your job to be curious enough to notice these things when you encounter them, dig deeper into why they exist, and think of something better. - Ownership. This goes hand-in-hand with curiosity. Once you’ve found a solution for a problem, your instinct is to fix it yourself. You’ll call the customer directly, create a PR, rewrite the article, whatever is needed. And if you can’t prioritize it over your other work, you’ll put it in your backlog and message others that may be able to implement it faster. - Clear, concise, and persuasive writing. Being a mostly remote company, we rely heavily on communicating your ideas through writing. You should be able to write a memo that product managers or operations leade ... (truncated, view full listing at source)