Technical Manager, Network (AWS)

<div class="content-intro"><p>At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.</p> <p>We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.</p> <p>At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.</p> <ul> <li>Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.</li> <li>Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.</li> <li>Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.</li> <li>Talkdesker: YOU!</li> </ul></div><p>The SRE Connectivity team at Talkdesk is responsible for building, running, and evolving the infrastructure foundation that supports all engineering teams, with an automation-first mindset and a strong focus on availability, reliability, and scalability.</p> <p>As a Technical Manager, you will combine hands-on technical leadership with people and delivery ownership. You will actively contribute to the design, implementation, and operation of the network and SRE stack, while also guiding the team, setting technical direction, and ensuring sustainable execution.</p> <p>At Talkdesk, we follow a “you build it, you own it” philosophy. In this role, you will help reinforce that culture by empowering teams with the right tools, practices, and guardrails, fostering a blameless environment focused on learning and continuous improvement.</p> <p>You will work with a large, distributed, multi-region, multi-cloud infrastructure, using modern technologies at scale.</p> <p><strong>Be responsible for:</strong></p> <p><strong>Technical (hands-on)</strong></p> <ul> <ul> <li>Design, build, and maintain the core network infrastructure and related tooling used across Talkdesk</li> <li>Remain hands-on in the day-to-day work, contributing code, infrastructure changes, and reviews</li> <li>Drive automation-first practices across network and infrastructure operations</li> <li>Ensure infrastructure reliability through observability, monitoring, alerting, and proactive issue detection</li> <li>Develop and evolve tooling, alerts, and operational processes that enable engineering teams to safely run production workloads</li> <li>Participate in on-call rotation, leading by example and staying close to production realities</li> <li>Lead and actively participate in incident response, root cause analysis, and post-mortems, ensuring concrete follow-ups that improve resilience</li> </ul> </ul> <p><strong>Leadership & management</strong></p> <ul> <ul> < ... (truncated, view full listing at source)