Senior Services Engagement Manager

Business Area: Professional Services Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. Senior Services Engagement Manager, Central EMEA The Sr. Services Engagement Manager is a key member of our Central EMEA Professional Services team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, close out new contracts as well as keep projects on track and on budget As a Services Engagement Manager you will: Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business Define, scope and sell our professional services portfolio Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk Work with our Project Management Office (PMO) to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery Occasionally manage services engagements directly Input into the planning and forecasting of our resourcing profile Working directly with Customer to ensure alignment of Cloudera tasks/activities Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering We’re Excited About You If You Have: Excellent experience in leading scoping, selling and delivering large scale, data driven projects Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings Bachelor's degree in related field of study or equivalent work experience. Knowledge of software implementation and project/program management methodologies Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company Self-starter mentality and collaborative problem solver Ability to travel up to 20% This role is not eligible for immigration sponsorship What you can expect from us: Generous PTO Policy Support work life balance with Unplugged Days Flexible WFH Policy Mental & Physical Wellness programs Phone and Internet Reimbursement program Access to Continued Career Development Comprehensive Benefits and Competitive Packages Paid Volunteer Time Employee Resource Groups EEO/VEVRAA #LI-Remote #LI-ND3 It has come to our attention that job seekers have been contacted about fake job opportunities with Cloudera from individuals fraudulently posing as Cloudera employees. These recruiting fraud schemes often include requests for personal information and payments. Be aware that Cloudera will never request a payment as part of its recruitment process. Additionally, Cloudera will never make a job offer without conducting an interview process. Any information submitted to Cloudera in relation to a job application should only be through our official career portal https://www.cloudera.com/careers.html Email communications from Cloudera will come from an email address ending in @cloudera.com. If you are the target of a recruiting scam, consider filing a report with law enforcement authorities. Cloudera is not responsible for fraudulent job offers and/or any claims, damages, expenses, or other inconvenience connected to recruiting scams. For information on Cloudera's Candidate Privacy Notice, click here. If you have any questions about our privacy practices, please contact us at privacy@cloudera.com. EEO/VEVRAA If you need assistance with applying for a position, please email our office at talentacquisition@clou ... (truncated, view full listing at source)