Technical Services Engineer, Portworx

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE What do NASA and emerging space companies have in common with COVID vaccine RD teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. . Pure is blazing trails and setting records: • For eight straight years, Gartner has named Pure a leader in the Magic Quadrant • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally • Industry analysts and press across these dimensions * And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go. If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark. Pure Storage Acquired Portworx in October 2020, Creating the Industry's Most Complete Kubernetes Data Services Platform for Cloud Native Applications. This acquisition represents Pure's largest to date and our deeper expansion into the fast-growing market for multi-cloud data services to support Kubernetes and containers. WHAT YOU'LL DO Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds. Providing technical expertise during all phases of the Portworx deployment for key customers. Own and track customer issues using our ticket tracking system. Answer and resolve support cases across all severity levels. Work with customers and partners in understanding and troubleshooting their deployments, application workflows and workloads through multiple layers of the software stack. Work with the engineering team to analyze the logs, reproduce customer issues and develop strategies to address customer issues. Communicate proactively and clearly both internally and externally to enable highest levels of customer success. Participate in pre-sales calls, help with customer installation during POC and when in production. Share and document knowledge via FAQ / KB articles, which can be internal or customer facing. WHAT YOU BRING Bachelor's Degree in a technical field and/or related technical experience. Minimum 2-4 years of experience in customer-facing, technical support work/SRE Working knowledge of kubernetes/docker/Tanzu/Vmware container solutions (CKA is plus) Working knowledge or experience of AWS, AZURE or other related cloud technologies. Experience in working with one or more devops tools like Ansible, Chef, Puppet, Terraform would be a plus. Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources. Ability to triage issues, and escalate them to appropriate engineering groups as necessary. Fluent in English with clear verbal and written communications skills. Self-motivated, self-starter who is not afraid to roll up their sleeves and do the right thing to help the customer succeed. Must be willing and able to work in an open office, team environment. Must be willing to work shifts and on-call rotations. WHAT YOU CAN EXPECT FROM US: Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workpla ... (truncated, view full listing at source)