Compliance Program Director

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops). Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more). Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly. We’re also proud to have received recognition from the fintech world. Awards we’ve won include: Ranked #21 on 2024 Inc. 5000 based on revenue growth Ranked #15 on 2024 Deloitte Fast 500 based on revenue growth 2024 Best Embedded Finance Solution for Banking Tech Awards 2023 Best Consumer Lending Program by Tearsheet 2023 Best Point of Sale Product by Fintech Breakthrough But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies .) As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services Insurance. Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together. This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same: Put customers first (that’s our M.O.) Act fast (leverage our startup environment). Lead the way (show and tell). Take ownership (everyone is hands-on here). Be a good human (no egos, build financial products that do right by people). Learn more about our values here . The Role As Compliance Program Director, you’ll own the day-to-day execution and continuous improvement of Wisetack’s compliance management system across the lending lifecycle. This is a hands-on leadership role for someone who can move quickly, make sound calls, and turn regulation into practical controls that work for a two-sided business: home services merchants using financing to win and complete bigger jobs, and consumers using clear, transparent pay-over-time options for repairs and upgrades. You’ll sit at the center of merchant onboarding, marketing oversight, application and disclosure flows, servicing, complaints, collections, partner oversight, and product change management. Wisetack publicly emphasizes fair and transparent financial products, customer-first thinking, acting fast, and ownership; this role is responsible for making those values real as the business scales. Success in this role looks like a program that stays credible under growth and scrutiny: risk assessments are current and tied to monitoring priorities, reporting helps leaders and partner banks act quickly, issues are remediated with clear ownership, and BSA/AML and OFAC controls remain well documented, monitored, and easy to defend. Responsibilities Lead day-to-day execution and continuous improvement of Wisetack’s compliance management system across the lending lifecycle, from merchant onboarding and marketing oversight through application intake, disclosures, servicing, complaints, collections, and partner-bank expectations. Serve as Wisetack’s designated BSA Officer, overseeing the BSA/AML/OFAC compliance framework, including governance, procedures, control documentation, and program reporting. Maintain and enhance the enterprise compliance risk assessment, regulatory applicability mapping, and risk-based monitoring and testing program so that risk ratings clearly drive control validation, re ... (truncated, view full listing at source)