Senior Specialist, Workplace Operations

Senior Specialist, Workplace Operations BUILD SOMETHING PEOPLE LOVE Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. ABOUT THE TEAM Our vision is to create an environment where employees can do their best work, foster deep connection & experience organizational engagement. By focusing on building and redefining Workplace Ops programs, we aim to cultivate employee engagement, productivity, and high morale through thoughtful delivery and execution of our programming.About the RoleAs the Senior Specialist, Workplace Operations, you'll own the strategic execution of Toronto's workplace programs and vendor management. You'll design and optimize service programs (F&B, cleaning, facilities), negotiate vendor contracts, ensure Health & Safety compliance, and serve as the operational backup for the Senior Manager. You'll focus on program ownership, performance management, and continuous improvement, ensuring our flagship headquarters delivers an exceptional employee experience. WHAT YOU'LL DO Vendor Management & Program Design - Negotiate and manage vendor contracts for cleaning, F&B catering, and facilities maintenance, ensuring SLA compliance and driving continuous performance improvements. - Design and optimize the F&B catering program including menu planning, service model design, dietary accommodations, and budget allocation, partnering with the Coordinator who executes daily operations. - Monitor vendor performance through quality checks, employee feedback, and service metrics, proactively addressing performance gaps. - Lead vendor sourcing and RFP processes for new services or contract renewals. - Act as primary liaison with landlord and building management for base-building issues, maintenance escalations, and facility enhancements. Health & Safety Compliance - Lead Health & Safety programs for the Toronto office, including chairing the Joint Health & Safety Committee (JHSC), coordinating inspections, and managing training programs. - Ensure compliance with all Ontario workplace safety regulations and company policies. - Prepare for and coordinate annual fire drills and safety communications. Operations & Data Analysis - Manage operational budgets for Toronto, processing program and vendor invoices, tracking expenses, and identifying cost optimization opportunities. - Analyze workplace data (occupancy trends, desk booking patterns, ticketing metrics, service utilization) to propose strategic adjustments and resource optimization. - Support the Senior Manager with operational decisions and vendor escalations during absences. - Lead operational improvement projects such as process optimization and new program implementations. Cross-Functional Collaboration - Collaborate with IT, Procurement, Finance, People, and Legal teams on workplace initiatives that require vendor coordination, budget approval, or operational support. SKILLS YOU BRING - 5+ years of experience in Workplace Operations, Office Management, or Facilities Management, with clear progression into vendor management or program ownership. - Demonstrated track record of managing vendor relationships, performance management, and ensuring SLA compliance for core services (facilities, cleaning, catering). - Strong program management skills with proven ability to design, optimize, and elevate workplace service programs. - Working knowledge of Health & Safety/Workplace Compliance standards, particularly Ontario regulations (JHSC ex ... (truncated, view full listing at source)