Site Reliability Engineer

Company Overview At Zuora, we do Modern Business . We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team Role Zuora’s Cloud Engineering teams are responsible for Cloud infrastructures, monitoring performance and uptime, managing internal and external shared services, infrastructure services and more -for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India, Costa Rica and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center. We are seeking a highly skilled and motivated Site Reliability Engineer (SRE) to join our infrastructure team. The ideal candidate will be focused on maximizing system uptime, efficiency, and reliability while building the tools and automation necessary to scale our services. This role requires a strong balance of operational experience and development skills, with deep expertise in cloud environments and modern CI/CD practices. * This is a hybrid position, so you'll work both remotely and in the office. Our Tech Stack: AWS, Microservices, Kafka, Kubernetes, Terraform, Jenkins, Puppet What you’ll do Reliability Performance: Maintain and improve the reliability, scalability, and performance of our production systems, targeting a high-availability environment. Automation: Design, implement, and maintain automation solutions for infrastructure provisioning, deployment, configuration management, and monitoring using Terraform and Jenkins. Infrastructure Management: Administer, manage, and optimize our cloud infrastructure primarily hosted on AWS, focusing on cost efficiency and secure operations. Configuration Management: Develop and maintain infrastructure-as-code using Puppet and/or Ansible to ensure consistent and reproducible environments. Incident Response: Participate in on-call rotation, troubleshoot and resolve critical production incidents, and conduct comprehensive post-mortems to prevent recurrence. System Hardening: Apply strong Linux administration skills to manage, patch, and secure operating systems and underlying infrastructure. Messaging Data Streams: Manage and optimize distributed messaging systems, specifically Kafka, ensuring high throughput and data integrity. Your experience 2–4 years of relevant experience in SRE, DevOps, or Cloud Engineering roles. AWS Cloud Fundamentals: Hands-on experience with core AWS services such as EC2, S3, IAM, VPC, RDS, and CloudWatch. Exposure to EKS/ECS is a plus but not mandatory. Infrastructure as Code: Practical experience using Terraform to provision and manage infrastructure. Able to read, modify, and create modules with guidance. Configuration Management: Working knowledge of Ansible or similar tools. Able to maintain and troubleshoot existing configurations. CI/CD Pipelines: Experience supporting or maintaining CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI). Capable of creating basic pipelines with supervision. Scripting Skills: Proficiency in Python or Shell scripting for automation tasks and operational tooling. Linux Administration: Solid understanding of Linux fundamentals, including troubleshooting, package management, networking basics, and system performance monitoring. Containerization: Basic experience with Docker and understan ... (truncated, view full listing at source)