Customer Success Team Manager

Customer Success Team Manager (Retention) Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to its core software solutions. This is where you and your skills come in. We’re currently looking for a Customer Success Specialist Team Manager: Lead & Coach: Motivate, mentor, and develop your team of Customer Success Specialists to exceed their goals and expectations. Drive Retention: Oversee all account management and retention activities in a high-volume, high-transaction environment. Improve the Process: Identify and drive process improvements, train staff, and find new, creative ways to retain our customers. Be the Customer Advocate: Build strong customer relationships, handle escalations, and provide feedback to other departments as the voice of the customer. Manage Performance: Set the example for your team, delegate effectively, and solve problems to drive results. Desired Qualifications: Proven Leadership: 3 years of experience directly managing a hybrid team, customer service team, or retention team in a fast-paced, high-transaction environment. (Optional) Customer-Facing Experience: 3 years in sales, account management, customer retention, or customer service. Track Record of Success: A clear, demonstrated history of meeting and exceeding set KPIs and targets. Core Skills: Strong business acumen (B2B, SaaS, or SMB experience is a plus). Excellent communication, interpersonal, and conflict-resolution skills. Results-oriented leader with strong time management and prioritization abilities. Ability to learn quickly, adapt, and collaborate in a team environment. Education: BS/BA degree or equivalent relevant experience. What we offer: We offer all the work/life benefits you could ever want. Flexible work arrangement (Hybrid Setup) Comprehensive HMO package (medical and dental) Personal Time Off Leaves Quarterly Performance Bonus Employee Assistance and Wellness Programs RingCentral’s Customer Success works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral/Acquire BPO RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. Acquire BPO is an award-winning, global business outsourcer with 8,500 staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensiv ... (truncated, view full listing at source)