Senior Solutions Engineer - Enterprise (UCaaS & CCaaS)

The Opportunity India’s leading enterprises are modernising complex, legacy telephony and contact center environments into cloud-first, AI-powered communication platforms. RingCentral is hiring a Senior Solutions Engineer – Enterprise (India) to lead technical strategy for large, strategic pursuits across BFSI, BPO/KPO/ITES and multi-site enterprise environments. This is a senior, individual contributor role designed for experienced telecom and contact center architects who have built and transformed large-scale voice environments and now want to influence enterprise cloud transformation conversations. Role Overview As a trusted technical advisor, you will partner closely with Enterprise Sales and global Solutions Engineering teams to define, position, and validate complex UCaaS + CCaaS + AI solutions. You will shape architecture strategy, lead deep technical discovery, and influence decision-makers at CIO/CTO and CX leadership levels. This is a strategic pre-sales role focused on architecture authority, competitive positioning, and enterprise transformation. Key Responsibilities Define and position end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits Lead technical discovery sessions and whiteboard deep telephony and contact centre architectures Shape migration strategy from legacy PBX and on-prem contact centre platforms to cloud-native environments Own technical responses for large RFPs and strategic bids Partner with Sales to define solution positioning, differentiation, and competitive win themes Guide technical validation and proof-of-value engagements Identify technical risks, dependencies, and mitigation approaches during deal cycles Support partners with advanced RingCentral platform expertise and joint solution alignment Provide structured feedback to the global Product and Engineering teams based on India enterprise requirements Define a competitive displacement strategy against incumbent enterprise platforms. Enterprise Telephony & Architecture Expertise (Critical) Strong hands-on and architectural experience in: PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, and voice quality optimisation (QoS, redundancy, failover) Enterprise voice design, dial plans, call routing logic, HA/DR architecture Hybrid and cloud migration strategies Multi-site, 500+ seat enterprise voice environments Indian telecom regulatory considerations (TRAI / DoT compliance) You should be comfortable leading in-depth technical discussions with enterprise IT and telecom teams and confidently articulating / whiteboarding enterprise voice architecture. Platform Experience Strong experience with enterprise platforms such as: Cisco Avaya Genesys NICE Five9 Zoom Experience Required 10+ years in telecom, unified communications, or contact center domains Proven experience supporting large enterprise environments (500+ seats) Exposure to BFSI, BPO/KPO/ITES sectors preferred Strong commercial awareness and experience supporting complex deal cycles Executive presence with ability to simplify technical complexity into business value Understanding of API-driven integrations and enterprise ecosystem alignment. Educational Qualification Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field Relevant certifications (e.g., Cisco, Avaya, Genesys, cloud communication platforms) are a plus. Why This Role Matters This is not a demo-driven SE role. You will help India’s largest enterprises modernize mission-critical communication infrastructure - influencing architecture decisions, migration strategy, and long-term platform direction. This role provides the opportunity to shape large-scale cloud communication transformations across India’s most complex enterprise environments RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the Ring ... (truncated, view full listing at source)