NetSuite Business Systems Analyst

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. Job Description We are looking for a full-time NetSuite Business Systems Analyst to join our RingCentral’s Enterprise Applications team. In this position, you will work with business partners, technology architects and system analysts to help support enterprise applications financial systems. This role is responsible for managing and driving execution of IT Enterprise Applications and projects to enable transformation, growth, maturity and scale. You will lead projects that are laying the foundation and helping scale our core internal business systems. You will work cross-functionally with business partners to deliver solutions for our unique internal business needs. A successful candidate will have experience operating in high-pressure situations, a proven ability to handle competing priorities, proven success managing project managers, and possess a high level of discipline while remaining flexible. This role requires working from our Belmont office four days per week, with no exceptions. Responsibilities: Business Requirements & Analysis: Works closely with business partners, internal or external, to understand processes, gaps and goals Analyze existing and future state business processes, systems and flows of data Develop and maintain documentation related to developing and modifying business processes and systems Partner with business, internal and external technology teams to define associated system requirements and solutions Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution) Acts as the liaison between the business units, technology teams and support teams Be the techno-functional person who can provide technical solutions to business problems, by understanding the functional requirements Make recommendations for new metrics, techniques, and strategies to improve the operational metrics Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding Leverage AI and automation capabilities to enhance finance system efficiency, accuracy, and decision-making. Business Solutions Design, Delivery & Support: Work hands on to solving technical/systems issues by investigating into system configurations, system integrations and API’s Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction Facilitate review sessions with functional owners, subject matter experts and end-user representatives Work with various teams to investigate Finance production support issues and ensure timely resolution Manage end-to-end front-line support for finance operations, ensuring timely resolution of tickets and system issues across platforms such as NetSuite, Concur, and Blackline. Optimize Finance systems and processes to scale with RingCentral’s growth by identifying and implementing processes and managing daily issues, reporting, ... (truncated, view full listing at source)