Project Manager

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions. This is where you and your skills come in. We’re currently looking for a Project Manager. The Innovation & Governance team is seeking a Project Manager to lead strategic initiatives that empower our global Customer Support organization with optimized processes, systems, and technologies. You'll serve as a key driver within our PMO function, managing complex cross-functional projects involving Salesforce enhancements, AI implementations, system integrations, and operational improvements that directly impact customer experience and support efficiency. This is a highly visible role with the opportunity to influence enterprise-wide initiatives, collaborate with leadership across Support Operations, IT, Product, and Engineering teams, and deliver solutions that measurably improve productivity and customer satisfaction. Responsibilities: Project Management & Delivery Lead end-to-end project lifecycle from intake and scoping through implementation and adoption for medium to large-scale Support initiatives. Define clear problem statements, project objectives, scope, success metrics, and business requirements for new or enhanced capabilities. Develop comprehensive project plans including timelines, resource allocation, risk mitigation strategies, and stakeholder communication plans. Manage project intake processes, prioritization frameworks, and portfolio reporting for the Innovation & Governance team. Drive projects to successful completion through proactive risk, issue, and dependency management. Facilitate project kickoffs, status meetings, steering committees, and post-implementation reviews. Cross-Functional Collaboration & Stakeholder Management Partner with IT, Salesforce Admin teams, Engineering, Product Management, and business stakeholders to deliver integrated solutions. Navigate ambiguous requirements and competing priorities while maintaining clear communication and alignment. Facilitate decision-making across multiple stakeholders including senior leadership, technical teams, and frontline operations. Build strong relationships with global support leadership to understand strategic priorities and pain points. Coordinate with distributed team members across US, Manila, and Sofia time zones. Process Improvement & Governance Identify opportunities to streamline workflows, eliminate inefficiencies, and optimize existing processes. Develop and maintain PMO standards, templates, frameworks, and best practices. Create comprehensive project documentation including charters, status reports, change logs, and lessons learned. Establish governance frameworks for system changes, ensuring proper approval workflows and change management. Support organizational change management efforts for new tool rollouts, process changes, and capability launches. Systems & Technology Projects Lead Salesforce enhancement projects including workflow automation, integration implementations, and configuration changes. Manage AI initiative projects such as chatbot implementations, intelligent routing, and automation solutions. Oversee contact center optimization projects includ ... (truncated, view full listing at source)