Endpoint Administrator (Client Engineer)

Endpoint Administrator (Client Engineer) Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We’re currently looking for: A seasoned Systems Administrator with a strong background in Client Endpoint Management . The position requires experience in administration of client endpoints running Windows 11, macOS, iOS, and Android Operating Systems. The ideal candidate possesses the technical expertise to solve complex challenges while balancing business objectives, user experience, and supportability. RingCentral is seeking a seasoned Client Endpoint / UEM Engineer to manage, automate, and evolve our end-user device ecosystem. You will administrate Windows, macOS, iOS, Android — and ideally Linux — endpoints, while driving automation, integration, and compliance reporting across the environment. You’ll ensure the endpoint estate is secure, reliable, and integrated into our identity, security, and operations pipelines. Key Responsibilities Operate, maintain, and scale our provisioning / UEM infrastructure; remediate performance bottlenecks and architectural constraints Develop, maintain, and version baseline configurations, patching workflows, security stacks, and image refreshes Automate onboarding, offboarding, remediation, configuration drift tooling, and event-driven endpoint actions (e.g. via APIs, scripts, webhooks) Integrate endpoint systems with identity, security, telemetry, SIEM, ticketing, and audit systems Author, generate, and maintain compliance and audit reports (internal / external) that speak to endpoint posture, configuration drift, security compliance, patch status, etc. Investigate and remediate recurring endpoint failures or issues that affect IT Support partners Build dashboards, alerts, and insight tooling to monitor endpoint health, anomalies, and trends Partner with support / help desk teams to elevate knowledge, provide enablement (brown bags, documentation, KB articles) Manage feedback from end user employees to improve product and services from IT Contribute to endpoint technology roadmap, tool evaluation, and migration strategies Mentor staff or peers on endpoint tooling, scripting, and automation best practices Participate in Change Management meetings reviewing and testing planned changes ​ Minimum / Core Qualifications 5 years (or equivalent) experience in systems administration, endpoint / device management, or EUC roles Hands-on experience with one or more modern UEM/MDM platforms (Intune, JAMF, Workspace One, Tanium, EndpointCentral, etc.) Deep scripting / automation skills (PowerShell, Bash, Python) used for real orchestration, not just ad hoc scripts Strong OS knowledge: Windows (10/11), macOS, iOS, Android Experience integrating systems via APIs, webhooks, event pipelines, or automation frameworks Familiarity with security / compliance controls: disk encryption, Trusted Platform Module(TPM), firewalls, anti-malware, application allow/deny policies, patch / configuration management Strong understanding of directory / identity services (Active Directory, LDAP, Azure AD, etc.) Knowledge of core network fundamentals: TCP/IP, DNS, DHCP, routing basics Excellent communicator: able to interact with both technical and non-technical stakeholders Flexibility in schedule; willingness to support shift / on-call rotations Preferred/ Differentiating Skills Experience or strong familiarity with EndpointCentral ... (truncated, view full listing at source)