Deals Desk Supervisor

Deals Desk Supervisor Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We’re currently looking for Deals Desk Supervisor: Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of Deal Desk Analysts, fostering a high-performance and collaborative environment. Manage daily Deal Desk operations, including workload distribution, prioritization of requests, and adherence to service level agreements (SLAs). Conduct regular performance reviews, provide constructive feedback, and identify training needs for the team. Assist with onboarding of new Deal Desk Analysts, ensuring they are proficient in company policies, systems, and deal processes. Deal Management & Execution Oversee the review, structuring, and approval of complex and non-standard deals, ensuring compliance with company policies, pricing guidelines, and revenue recognition principles. Act as an escalation point for Deal Desk Analysts on challenging deal scenarios and exceptions. Collaborate with sales, legal, finance, and other stakeholders to facilitate deal closure and resolve any issues. Ensure accuracy and completeness of deal documentation and pricing in CRM and CPQ systems. Process Improvement & Optimization Identify opportunities to streamline Deal Desk processes, improve efficiency, and enhance the overall sales experience. Develop and implement best practices for deal structuring, pricing, and contract management. Work closely with IT and Sales Operations to optimize CRM, CPQ, and other relevant systems. Contribute to the creation and maintenance of Deal Desk policies, playbooks, and training materials. Reporting & Analytics Monitor and analyze Deal Desk performance metrics (e.g., deal velocity, error rates, sales satisfaction) to identify trends and areas for improvement. Provide regular reports to management on Deal Desk performance and key insights. Utilize data to make informed decisions and drive strategic initiatives. Sales Enablement & Collaboration Partner with sales leadership to understand strategic priorities and provide proactive support. Educate sales teams on deal desk processes, pricing policies, and compliance requirements. Build strong, collaborative relationships with sales representatives and other internal stakeholders. Qualifications: Education & Experience Bachelor's degree in Business Administration, Finance, Economics, or a related field. (2 years undergraduate - is preferred but not required) Minimum of 4 years of experience in a Deal Desk, Sales Operations, or Finance role, with at least 2 years in a supervisory or leadership capacity. Proven experience working with CRM (e.g., Salesforce) and CPQ systems. Strong understanding of contract management and order processing. Experience with various pricing models (e.g., subscription, usage-based, tiered). Knowledge of revenue recognition principles and their impact on deal structures. Skills Excellent analytical and problem-solving skills, with the ability to navigate complex deal scenarios. Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively with diverse stakeholders. Strong leadership and team management abilities. High proficiency in Microsoft Excel for financial modeling and data analysis. Detail-oriented with a strong focus on accuracy and compliance. Ability to thrive in a fast-paced, high-pre ... (truncated, view full listing at source)