Senior Business Analyst

Senior Business Analyst Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions. This is where you and your skills come in. We’re currently looking for a Senior Business Analyst The Senior Business Analyst will be responsible for working across multiple departments to support the SDR, BDR, and Field Sales Organizations. The Analyst will assist in activities such as reporting and analytics, data management, data presentation, stakeholder management and business analysis, and streamlining of operating processes. Reporting & Analytics. Developing new reports and dashboards, running data updates, root cause investigation, and ad hoc reports as necessary to support business needs. Develop new reports and dashboards using a combination of tools such as SQL, Excel, and Tableau. Data Collection and Management. Update and maintain existing management reports and dashboards to provide business updates and pull ad hoc reports. Gather feedback and independently identify ways to improve reporting and data collection. Data Presentation. Present the gathered data, work with the Sales Operations team to improve existing reports and dashboards, and provide data-driven analytics on key operational concerns. Stakeholder Management. Work collaboratively with cross-functional teams – build relationships, prioritize tasks, facilitate meetings and project work across multiple locations including global offices. Business Analysis. Conduct in-depth analysis to provide visibility to current performance and operational trends. Identify abnormalities within regular reporting or data asks (example: Dashboard is blank, data update failed) Documentation. Familiarity with creation of standard operating procedure documents and able to create new SOP documents to assist with streamlining process flows To succeed in this role you must have experience in: At least two years experience in a technical, operational, or analytical role With experience in data gathering, data management, data presentation, stakeholder management and business analysis With strong analytical, organization, problem-solving, and follow-through skills With the desire to adapt on business changes and having a desire to learn new things Desired Qualifications: Analytical Skills - Solid proficiency in MS Office suite (especially Excel), and Google Workplace Critical thinking Skills - high degree of judgment and discretion in managing stakeholder concerns, with strong problem solving skills and able to prioritize tasks and concerns Stakeholder Management skills - ability to analyze, manage and handle stakeholder expectations Multi-tasking - Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously Communication Skills - excellent verbal and written communication skills Technologically inclined - Interest in learning technologies such as SQL, Tableau, and Salesforce, Hadoop, preference for experience with these or similar Ability to work in a self-directed manner Willing to work on a night shift Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas) What we offer: Comprehensive HMO package (medical and dental) Paid ... (truncated, view full listing at source)