Partner Development Associate

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is seeking a Partner Development Associate to provide scalable inside coverage across our growing partner ecosystem. This role will focus on driving consistent execution, accelerating pipeline through channel partners, and ensuring high-quality engagement across long-tail and emerging partnerships. You will work closely with Partner Account Managers (PAMs), direct sales, and partner organizations to support deal flow, strengthen partner enablement, and improve forecasting visibility. This is a high-impact role designed to increase channel productivity while allowing strategic resources to remain focused on net-new ARR growth. Focus Areas: Deal registration support and pipeline management Ongoing partner engagement and campaign execution Assistance in driving attendance to channel events Support partners and CAMs Event participation as needed Key Responsibilities Pipeline Deal Support Manage deal registration processes and ensure timely follow-up and visibility Monitor and support partner-sourced pipeline to drive progression and conversion Maintain CRM hygiene and reporting accuracy across channel opportunities Partner Engagement Activation Execute partner-facing campaigns and follow-up programs Maintain ongoing communication cadence with long-tail partners Identify opportunities to re-engage dormant partners and activate pipeline Channel Event Enablement Support Assist in driving attendance and follow-up for partner and channel events Support CAMs with enablement materials, coordination, and post-event pipeline tracking Participate in events as needed to strengthen partner relationships Cross-Functional Alignment Partner with Sales, Marketing, and Channel leadership to ensure smooth execution Provide visibility into partner performance trends and engagement metrics Expected Impact: Increased partner responsiveness and engagement across the ecosystem Improved deal registration compliance and forecasting accuracy Stronger pipeline conversion from partner-sourced opportunities Greater scalability within the channel organization Enables CAMs to focus on strategic accounts and net-new revenue growth The Ideal Candidate 2–5+ years in channel, partnerships, sales support, or business development Highly organized with strong Salesforce and pipeline management skills Comfortable operating in a fast-paced, high-growth environment Strong communicator who can engage partners professionally and confidently Data-driven mindset with attention to detail and follow-through Proactive, solutions-oriented, and motivated by revenue impact US and Canada: We provide a competitive salary range for this role - which is $90,000-$110,000 base salary plus 10% annual bonus - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits 💰 Participation in the company’s employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance w ... (truncated, view full listing at source)