Senior Product Design Manager

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team Upstart’s Product Experience team brings together product design, research, and content strategy to shape the future of lending, auto retail, and capital markets. We focus on high-craft execution, deep customer insight, and measurable business impact, partnering across product areas to build experiences that are clear, trustworthy, and human. Our senior and principal practitioners work across the full product lifecycle, driving vision, systems, and delivery while navigating complex domains ranging from borrower repayment to dealer workflows to institutional investor platforms. As a Senior Product Design Manager reporting to the Director of Product Design, you will lead designers working across Servicing, Auto Retail, and Capital Marketplace. This portfolio spans borrower repayment and support, next-generation auto retail workflows for dealers and shoppers, and the institutional tools powering our investor marketplace. You will guide design quality and execution across these domains, help teams move quickly through ambiguity, and strengthen cross-functional decision-making. Your leadership will elevate both design craft and design culture by developing designers, aligning strategy with partners, and creating the conditions for exceptional work to thrive across a multi-surface, multi-stakeholder ecosystem. Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East/West coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. How you’ll make an impact Lead and develop a multidisciplinary team by providing mentorship, actionable feedback, and career guidance while building a culture of clarity, curiosity, and accountability Shape the design vision and execution for Servicing, Auto Retail, and Capital Marketplace, ensuring experiences are intuitive, consistent, and measurably impactful for borrowers, dealers, partners, and investors Partner with Product and Engineering leaders to define strategy, prioritize work, ... (truncated, view full listing at source)