IT Service Desk Manager

Hermeus is a high-speed aircraft manufacturer focused on the rapid design, build, and test of high-Mach and hypersonic aircraft for the national interest. Working directly with the Department of Defense, Hermeus delivers capabilities that will ensure that our nation, and our allies, maintain an asymmetric advantage over any and all potential adversaries. Hermeus is seeking an experienced IT Service Desk Manager to lead and scale a multi-site support function for a fast-growing aerospace organization building high-speed and hypersonic aircraft. This role owns day-to-day service desk operations, team leadership, IT asset lifecycle management, and process/tooling improvements that enable a high-performance engineering environment. The ideal candidate brings strong technical support leadership experience, a customer-first mindset (including executive support), and the ability to build scalable, compliant IT support operations in a dynamic, mission-driven environment.