Lead UX/UI Designer

(Remote - preferably EST location: required to join 9 am EST calls) ABOUT THE ROLE: The UX team at Rightway creates user-friendly digital experiences that enhance patient care and support patients' pharmacy needs throughout their healthcare journey. We are a small, full-stack design and research shop supporting the entire company. As we grow, we're seeking a passionate Lead Product Designer to craft seamless user experiences and beautiful and intuitive user interfaces. As the Lead Product Designer, you’ll immerse yourself in the user journey, collaborate closely with users, stakeholders, product managers, and engineers. You will play a critical role in motivating the teams and maintaining forward momentum, delivering exceptional experiences across web and mobile platforms. This is an impactful, ‘roll up your sleeves’ entrepreneurial position where you will manage a wide range of high-impact projects. We're looking for a proactive design leader who thrives in ambiguity, drives product strategy through research, and champions collaboration. If you're passionate about solving complex problems, exploring new paradigms, and shaping healthcare design, this role is for you. One of the key projects will be designing a member engagement platform. You will formulate product requirements based on the research. This is an individual contributor leadership role (no direct reports), with high ownership and visibility across the product. WHAT YOU’LL DO: Lead End-to-End Product Design: Own the entire UX/UI process for the products you will be working on. Follow and evolve our existing design process. Champion UX Research: Conduct user and stakeholder interviews, usability testing, and iterative design validation to generate actionable insights. You’ll design and run research yourself and partner with teammates as needed. Collaborate Cross-Functionally: Work closely with PMs, engineers, and business stakeholders. Be an active, supportive member of our tight-knit design team, reviewing, ideating, and iterating together. Leverage AI: Use AI tools to accelerate synthesis, explore design alternatives, and prototype faster. UI: Design final (or close-to-final) engaging solution screens. Deliver with Engineering: Work closely with engineers through implementation to ensure high-quality execution and polish. Accessibility-minded design (WCAG): Build inclusive experiences with attention to accessibility and usability across diverse member needs. Drive Innovation Alignment: Lead collaborative sessions that foster creativity, clarity, and team alignment. WHO YOU ARE: 8+ years of experience designing UX/UI for web and mobile products, with 4+ years in a senior or lead role. A portfolio that demonstrates end-to-end design thinking, UX research, innovation, and visual excellence. Strong qualitative and quantitative user and market research skills, analysis, synthesis, and communication. Strong qualitative and quantitative research skills (interviews, desk research, usability testing, survey insights, in-app analytics analysis) Working knowledge of Figma, usability testing tools, and modern AI-enhanced design tools. You should be comfortable using the existing Figma component library to craft final designs. Demonstrable experience with vibe coding solutions (Figma Make/Lovable). Strong experience in usability testing and methods like JTBD. Information architecture (naming, navigation, hierarchy) UX writing / content strategy (microcopy, labels, clarity) Experience in positioning data to tell a compelling story, setting strategic direction. Strong presenter, facilitator, and influencer; you communicate clearly and guide discussions with confidence. A self-starter with a high level of initiative and comfort operating in ambiguity EXTRA CREDIT: Degree in UX, HCI, Human Factors, Psychology, Visual Design, or related field. Experience in healthcare Experience designing engagement or communications products (chat, messag ... (truncated, view full listing at source)