Advisory Solution Consultant - East

As a member of our Core Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow’s  AI + Data + Workflow Platform .  This role sits at the intersection of  experience design ,  AI enablement , and  business transformation  — empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences. Key Responsibilities Lead discovery workshops to determine customers' challenges  Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight. Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant). Advise customers on  AI adoption best practices  — privacy, governance, and user trust (Now Assist Guardian, AI Control Tower). Lead design-thinking sessions with customers to reimagine workflows through  agentic automation . Act as a trusted advisor on ServiceNow’s  AI roadmap , helping clients scale from pilots to enterprise-wide deployments. Scoping and delivering Proof of Concept/Proof of Value engagements with prospects   To be successful in this role you have: 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS. Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics). Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Working knowledge of  GenAI ,  LLMs ,  Prompt Engineering , or  Conversational UX  design. Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles. Proficiency with  Flow Designer ,  IntegrationHub , and  App Engine Studio  is a plus. Excellent presentation, storytelling, and executive communication skills. Travel, as necessary For positions in this location, we offer a base pay of $179,000 - $295,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arr ... (truncated, view full listing at source)