Head of Exclusives' Account Management, Postmates and West Uber Eats

Head of Exclusives' Account Management, Postmates and West Uber Eats Department: Sales & Account Management Team: Account Management Location: Los Angeles, United States Type: Full-Time **About the Role** The Head of Postmates and West Uber Eats Exclusives Account Management leads a high-performing, white-glove Account Management team responsible for a curated portfolio of strategic SMB restaurant partnerships, with a core focus in Los Angeles and a footprint that extends across the U.S. This leader will own the overall performance and retention of our most premium SMB brands across Uber Eats and Postmates—driving growth strategy, elevating executive relationships, and ensuring best-in-class partner experience. You will lead a team of 5+ senior Account Managers, set the strategic goals and operating cadence for the portfolio, and partner cross-functionally to deliver outcomes across expansion and growth, marketing strategy, operational excellence, and renewal negotiations. This role is both strategic and hands-on: you’ll coach and develop talent, run high-stakes partner engagements, and serve as the escalation point for complex commercial and operational issues. The day-to-day includes frequent in-person partner meetings and leadership-level internal collaboration across Sales, Operations, Marketing, Finance, Legal, Support, and Product/Engineering. This role is a leadership role reporting directly to the General Manager of the West and overseeing our largest geographies and accounts for the US. _**This role will be open to candidates in either Los Angeles or San Fransisco**_ **What You'll Do** - Lead and develop a team of 5+ Senior Account Managers delivering white-glove, executive-level account management for a shortlist of the most important SMB restaurant partnerships across Uber Eats and Postmates. - Own portfolio outcomes end-to-end, including retention, renewals, growth, and partner satisfaction—setting targets, forecasting performance, and driving a consistent, repeatable operating model. - Establish and maintain a rigorous operating cadence (weekly business rhythm, pipeline reviews, QBR standards, and renewal readiness) that ensure