Account Manager

Account Manager Department: Sales & Account Management Team: Account Management Location: Lisbon, Portugal ## About the Role **Portugal is a vibrant, competitive market where the digital and real worlds collide every single day.** As an SMB Account Manager, you aren’t just managing a list of restaurants; you are the bridge between their local business dreams and Uber’s global scale. This role is for the **resilient and the resourceful.** You’ll navigate the messy reality of shifting market dynamics and imperfect information to build long-term partnerships that actually move the needle. The pace is fast, and the ambiguity is real—you won't have a playbook for every conversation, but you will have the autonomy to write your own. If you thrive on taking **ownership**, stay calm when priorities shift, and find purpose in helping local entrepreneurs scale, you’ll find your stride here. This isn't just about selling a product; it’s about navigating tension and earning trust to shape how Portugal eats. * * * ## What You’ll Do - **Build and grow** long-term partnerships by deeply understanding what matters most to your restaurant partners, moving beyond a transactional mindset. - **Navigate** constant change, internal complexity, and shifting priorities to unlock real value for both your clients and Uber. - **Own** your book of business end-to-end, managing pipelines with urgency and staying disciplined through long-term trust-building cycles. - **Scale** partner impact by monitoring operational health—like order reject rates—and figuring out practical solutions to technical and commercial blockers. - **Influence** without authority as you collaborate across Ops, Marketing, and Product to deliver solutions that actually work in the real world. - **Lead** tough negotiations and stay resilient through the inevitable "no," turning friction into a step-function improvement in partner success. - **Unblock** growth opportunities by using data to communicate business value, even when market conditions are messy or unpredictable. * * * ## Basic Qualifications - **3+ year