Renewals Manager, Commercial

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com . We are looking for a Renewals Manager to own the end-to-end renewal lifecycle for a high-volume book of Scaled Commercial accounts (100–1,000 users). In this role, you will balance negotiation with structured process management in a high volume book of business. You’ll be responsible for everything from initial outbound outreach to closing SaaS agreements with relevant stakeholders. This is an ideal role for a process oriented professional who loves working with data, mastering a CRM, and driving retention through proactive customer engagement. What You’ll Do End-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating outreach at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experience. Strategic Outreach Negotiation: Run outbound sequencing (Email, Phone, LinkedIn) to confirm intent, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform value. C-Level Engagement: Lead communications with senior stakeholders and decision-makers, resolving complex concerns and influencing the renewal outcome for key accounts. Collaborative Growth: Partner closely with Customer Success (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for revenue expansion. Data Pipeline Integrity: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processes. What You Bring to our Camp ~1–2 years of experience in a customer-facing or revenue-adjacent role (e.g., renewals, customer success, account coordination, sales support, or operations) – ideally in B2B SaaS, but open to adjacent experience Comfortable owning email-heavy communication with customers; you can write clear, concise, and empathetic messages and follow up reliably Experience working in a CRM (Salesforce preferred) or similar system where pipeline, tasks, and notes are tracked Strong organizational skills, structured and process driven – you can manage a large portfolio of small to mid-sized accounts, prioritize effectively, and hit deadlines Data-aware mindset; you’re comfortable navigating reports and dashboards to decide what to work on next. High attention to detail when working with contracts, pricing, and customer data Please be advised: This role is an OTE role with an 80/20 split (Full OTE shared below) For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We believe in fair equitable pay at Culture Amp, and therefore, we bui ... (truncated, view full listing at source)