VP/Director of TechOps (DevOps + SecOps)

We're looking for a VP/Director of Technical Operations to own the reliability, scalability, security, and operational excellence of Shopmonkey's platform. This is a senior leadership role sitting at the intersection of engineering and infrastructure — responsible for the teams and practices that keep our product running at the highest levels of performance and trust. This is not a title for someone who manages from a distance. You will be deeply embedded in the technical and organizational fabric of the company. You'll bring strong opinions about how infrastructure should be built, how incidents should be managed, how security posture should evolve, and how DevOps culture creates faster, safer product delivery. You'll own multi-year roadmaps, manage and grow a team of strong individual contributors, and partner closely with Product, Engineering, and Security to translate business priorities into operational reality. Please note for San Francisco-based area candidates, this would be a hybrid role with 2-3 days/week in office for collaboration and connection. What You'll Own Platform Reliability SRE Define and enforce SLOs, SLAs, and error budgets across Shopmonkey's production systems. Lead incident management end-to-end: on-call frameworks, blameless postmortems, and systemic remediation. Drive observability maturity — OpenTelemetry, Prometheus, and the dashboards and alerts that give every team a clear signal. Ensure 99.9%+ availability for a platform processing critical business operations for thousands of shops. Infrastructure Platform Engineering Own Shopmonkey's GCP-based cloud infrastructure: provisioning, scaling, cost optimization, and architectural evolution. Lead the internal platform team that builds developer tooling, CI/CD pipelines, and deployment infrastructure that accelerates every engineering squad. Champion infrastructure-as-code practices, making our environments reproducible, auditable, and fast to provision. Partner with senior engineers on scalability decisions as we grow our customer base and data volumes. Own the engineering infrastructure and software budget as well as vendor relationships. Security Compliance Own the technical security posture of the platform: vulnerability management, secrets management, network security, and hardening. Lead compliance programs and certifications relevant to Shopmonkey's enterprise customers and growth trajectory (SOC 2 Type II, and beyond). Build a culture of security that is embedded into the development lifecycle — not bolted on at the end. Treat compliance not as a checkbox but as a multi-pillar investment that compounds trust with customers over time. DevOps Culture Developer Experience Evangelize and operationalize DevOps principles across engineering: CI/CD, feature flags, progressive deployment, automated testing infrastructure. Drive down time-to-deploy, mean time to recovery (MTTR), and toil across the org. Partner with engineering leadership to ensure platform investments directly accelerate squad velocity. People Organizational Leadership Build, retain, and grow a high-performing team spanning DevOps, SRE, Platform Engineering, and Infrastructure. Define org structure, hiring plans, and career ladders for TechOps disciplines. Develop managers and senior ICs; establish a culture of ownership, psychological safety, and continuous learning. Lead with a servant-leadership mindset — remove blockers, amplify great work, and hold the bar high. What You'll Bring Experience 10+ years in infrastructure, platform engineering, SRE, or DevOps — with at least 4–5 years in a senior leadership role (Director or VP level) Proven experience owning production reliability at a SaaS company with significant scale and uptime requirements. Demonstrated track record in building and evolving DevOps/platform engineering organizations from the ground up or through significant transformation. Experience leading cloud-native infrastructure on GCP, A ... (truncated, view full listing at source)