Manager, Listing Partner

About the Role The Listing Partner Manager leads a team of licensed Listing Partners (LPs) who serve as the single point of contact for buyers' agents from offer through close on Opendoor-owned resale homes. You'll be responsible for hitting market-level sales and experience targets by coaching LPs on negotiation, pipeline management, and escalation discipline, while partnering cross-functionally with Pricing, Homes, Title Escrow, Brokerage, and Product/Tooling to remove friction from the resale process. If you thrive in a metrics-driven, high-volume environment, love coaching sales talent, and are excited to shape the future of Opendoor's resale business, this role is for you. What You'll Do Team Leadership Performance Lead, coach, and develop a team of Listing Partners to deliver against a balanced scorecard, including: COEs, Conversion, Pend-to-Close (PTC), Net Proceeds vs RTP, PP vs LP (negotiation loss), Fallthrough rate, BRN spend, SLA adherence, CSAT, Title attach Run regular 1:1s, call reviews, and file audits to provide clear, actionable feedback and document strengths and development areas Own performance management for your team (goal setting, calibration inputs, performance reviews, and, when necessary, formal performance plans) Operational Excellence Ensure LPs consistently follow the Resale playbook, including accurate CITY/Zendesk hygiene, use of TC workflows, escalation pathways, and coverage processes Monitor dashboards and scorecards to proactively identify risk (aging pendings, high BRN spend, SLA misses, FT risk) and drive corrective action Create and maintain lightweight operating rhythms (team meetings, WBRs/MBRs, leaderboards, audits) that keep the team focused on the right priorities Coaching on Negotiation Escalations Act as a go-to escalation point for complex negotiations (multi-offer scenarios, low appraisals, LRRs, BRN edge cases, legal/reputation-sensitive issues) Coach LPs on framing offers and counters to balance conversion, margin, and agent experience; setting clear expectations with buyer's agents on timelines, repairs, and constraints; and when/how to escalate to Pricing, Homes, Title, or leadership with a clear recommendation Cross-Functional Partnership Partner closely with Pricing, Homes, TE, Brokerage, CX, and Tooling/Product to surface recurring issues and data-backed opportunities to improve workflows and policies Pilot new processes (e.g., TC model, countering tools, attach programs) and drive adoption across your team Represent the LP perspective in cross-functional forums, bringing crisp examples and data from your team People, Culture Licensing Hire, onboard, and ramp new LPs, including 30/60/90 plans, shadowing, and certification on key workflows Help foster a high-accountability, high-support culture that celebrates wins, learns quickly from misses, and embraces change Partner with Brokerage/licensing teams to ensure your direct reports remain in good standing and compliant with licensing, MLS participation, and brokerage policy Who You Are Sales-driven and results-oriented. Energized by hitting and exceeding targets and able to translate portfolio-level goals into daily actions for your team. Coaching-focused leader. You enjoy being on the floor with your team — listening to calls, reviewing files, and giving specific, timely feedback. Operationally disciplined. You use data and operating rhythms to keep a complex book of work under control. Calm in complexity. You handle escalations and change with composure, bringing structure, judgment, and clear communication to ambiguous situations. Collaborative and low-ego. You work well with peers and cross-functional partners, comfortable both advocating for your team and holding them to a high bar. What You'll Bring Experience: 3–5+ years in residential real estate, sales, or transaction management, with meaningful time in a high-volume, metrics-driven environment 1–3+ years of people management experie ... (truncated, view full listing at source)