Marketing Ops, Tech & Tools Lead

Marketing Ops, Tech & Tools Lead ABOUT THE TEAM OpenAI didn’t begin as a traditional company. It began as an idea: that artificial intelligence could be developed in a way that benefits everyone. As a creative team, our role is to help make sure the work behind that idea is understood, as it leaves the lab and meets the world. This company works at the frontier of intelligence. Like any frontier, it’s unfinished, constantly shifting, and still being explored. Our job is to stay close to that uncertainty and help shape how this story gets told, in a way that feels grounded and human. We do this through campaigns, launches, films, brand systems, and work that doesn’t fit neatly into any of those categories yet. This team is for people who want to help shape something from the beginning. The Marketing Operations team has an extraordinary opportunity to build at scale without falling into big-tech thinking. We are designing a new way of working and operating in the era of AI to help shape our company, org and team. We pride ourselves on thinking like researchers, we expect change to be constant, we use AI to amplify our impact, and we build systems so teams can move faster. ABOUT THE ROLE OpenAI’s internal Marketing team is looking for a Marketing Operations, Technology & Tools Lead to own and evolve our tools, technology, data flows, and operating model while driving the evolution of our AI-enabled workflows. This role will help our marketers move faster while maintaining industry standard security and privacy requirements to ensure the technology we deploy utilizes OpenAI’s tools to their fullest while aligning with the mission. You’ll be the connective tissue between Marketing, Engineering, Security, and Legal/Privacy translating marketing goals into scalable systems, clean measurement, and secure workflows. IN THIS ROLE, YOU WILL: - Be the go-to expert who designs and oversees our full tech stack and standards across our planning, project management, resource management, production and DAM tools (internal tools and external SaaS tools). - Ensure our tech stack is built for mid-term/long-term growth from the beginning (tools are connected, taxonomy is consistent, vendor selection is intentional and custom tools are built to last). - Have an AI-first mindset and have successfully deployed AI based solutions at scale for marketing workflows including production, intake, reporting, resource management, asset management, etc. - Develops our team standards for tech security and governance (in accordance with OAI requirements, SOX compliance, etc.) - Key partner to our IT, Privacy and Security XFNs to build trust and allow Marketing to function how it needs to. - Drive projects independently and in partnership with product experts (security, DAM, Proj Mgmt, Resource Mgmt and AI). - Ensures our tech has a throughline, is integrated and informed across all tools. - Own decisions around vendor selection and management. - Informs and drives custom development in partnership with engineers. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - 7+ years in Marketing Technology / Marketing Operations / Growth Ops in a fast-moving tech environment. - Hands-on experience owning or administering at least two of: CRM, marketing automation, CDP/audience activation, analytics/tagging, experimentation, data warehouse integrations. - Strong working knowledge of: - data concepts (identifiers, events, schemas, segmentation) - integrations (APIs, webhooks, ETL/reverse ETL) - measurement fundamentals (UTMs, attribution constraints, experimentation basics) - Demonstrated ability to lead cross-functional programs and ship durable systems (not just one-off fixes). - Comfort operating in a highly scrutinized environment: documentation, auditability, change management, and risk mitigation. NICE TO HAVES - Experience operating in a public-company or public-company-grade controls environment (SOX-ish rigor, audit trails, vendor risk management). ... (truncated, view full listing at source)