Senior Product Designer

Senior Product Designer Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 https://builtin.com/awards/san-francisco/2025/best-midsize-places-to-work?utm_campaign=bptw-2025&utm_content=article&utm_medium=website&utm_source=editorial, Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7. AI is transforming customer service at a pace the industry has not seen before. Front is at the leading edge of that shift, with more than 9,000 companies worldwide, including CultureAmp, HootSuite, and Y Combinator, running their support operations on it. We are looking for a Senior Product Designer to join the Core Product Experience team at a genuine inflection point. This role will own and lead design for Front’s core inbox experience, raise the bar for quality and craft as the product scales, and shape decisions that affect every team and customer who relies on Front every day. What will you be doing? - Lead end-to-end design for Front’s core inbox and app experience, from identifying the right problems to shipping high-quality solutions. - Own a product area and set direction, defining experience principles and a cohesive vision that other teams can build on. - Drive discovery and research by planning and running customer interviews, usability sessions, and concept tests, and translating insights into clear product strategy and design decisions. - Partner deeply with Product and Engineering to define scope, requirements, and success metrics, and to ship solutions that hold up under real-world operational complexity. - Design systems-level interactions and workflows that balance power and usability for high-frequency, high-stakes customer support work. - Design across web, desktop, and mobile, ensuring the experience is consistent while meeting users where they work. - Use prototyping as a core tool to explore, align, and de-risk solutions, from early concepts through high-fidelity interaction models. - Advocate for craft and clarity in tradeoffs around timeline, technical constraints, and user impact, and make principled decisions when information is incomplete. - Influence and scale design quality by strengthening patterns, contributing to the design system, and creating clear, reusable documentation. - Raise the team’s bar through feedback, critique, and mentorship, helping build a culture where strong craft and thoughtful collaboration are the default. What skills and experience do you need? - 7+ years designing and shipping complex products across web and mobile; experience with enterprise, operations-critical, or workflow-heavy software is a strong plus. - A portfolio that demonstrates senior-level ownership: tackling ambiguous problems, driving strategy and alignment, and delivering outcomes. Prototypes requi ... (truncated, view full listing at source)